Job Description
Queen of Clubs Lifestyle Luxury Services Ltd,
on-site bespoke #travel solution provider leader in the #luxury #travel industry is seeking a Quality Travel Assurance specialist, referred to as a Quality Angel, to oversee day-to-day operational needs and ensure the highest quality of services provided.
Candidates must live close to the office.
Role Responsibilities:
The successful candidate will be responsible for maintaining the quality of our travel services, which includes:
* Managing ground operations, hotels, villas, events, tickets, experiences, and local suppliers.
* Keeping regular contact with clients and suppliers to ensure complete satisfaction.
* Collaborating with the Senior Team to quickly and efficiently address any client complaints.
* Becoming proficient with our CRM system.
* Monitoring and communicating client feedback.
Role Description:
1. Understand each itinerary's flow to ensure that no details are overlooked and that clients are well-assisted throughout their travels.
2. Prepare duty messages to assist the duty manager, personalizing communication as clients progress through their stay to ensure smooth daily operations.
3. Confirm that all services are booked, service orders are created and dispatched, and any outstand...