About us:
As the #1 leader in hospitality worldwide, Marriott International has 7600+ hotel properties and 30 top hotel brands. Were in 133 countries and territories, and were still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.
Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the hometo Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role, and for that, youll be appreciated and valued.
Benefits:
Meals & refreshments on duty
Uniforms
Bike to work scheme
Performance based incentives
Learning and development opportunities
Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
Recognition programmes
What you will be doing:
Meet & greet all guests and be their first interaction with the hotel
Check guests in and out, according to company standards and procedures
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date reports.
Process all payment types such as room charges, cash, debit, or credit cards.
Sell a room/accommodation to a guest, without a reservation, based on availability
Process requests for wake-up calls and advise guests of any messages.
Confidently deal with guest queries and complaints
What we are looking for
Essential that you have hospitality and/ or customer service experience
A warm and genuine individual who enjoys putting people first
Strong interpersonal and customer service skills
Previous experience of IT applications
Someone who wants to grow and develop within the company
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
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