Job Title: Case Administrator
Role Type: Administration / Corporate Support
Line Manager Responsibilities: No
Case Administrators play a vital support role in probation teams, helping to keep the public safe. We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,250.
Overview of the Job:
This is an administrative job within the National Probation Service (NPS).
Summary:
The jobholder will provide administrative support within the NPS, ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales to promote the achievement of team and Divisional objectives.
This role may involve some out of hours work and requires adherence to policies regarding the sensitive/confidential nature of the information handled.
Responsibilities, Activities & Duties:
* Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers, and external agencies to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain, and collate case and other records, files, and management information, in accordance with the standards required.
* Receive and distribute information and communications appropriately, e.g. telephone, paper, e-mail.
* Provide cover for an effective and efficient reception and telephone enquiry service.
* Act as a single point of contact within the unit for the specialist area of work as required.
* Deal fairly, effectively, and firmly with a range of Service users, some of whom may be in crisis, distress, or display inappropriate or aggressive behaviour.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Carry out enforcement administration as required.
* Issue petty cash/vouchers/warrants for travel costs etc., maintaining appropriate records in line with local office financial procedures.
* Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
* Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
* Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
* Undertake specific Visor administration tasks in accordance with the procedures.
* Attend meetings as appropriate, providing support to meetings as required, including organising agenda, taking and distributing notes/minutes and action points.
* Ensure all activities are conducted in accordance with Health and Safety policies and procedures.
* Provide cover within the unit and to other units within the LDU and Division as appropriate.
* Carry out safeguarding children duties in accordance with NPS statutory responsibilities and agency policies.
* Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes.
* Work within the aims and values of NPS and NOMS.
Behaviours:
* Delivering at Pace
* Working Together
* Communicating and Influencing
* Managing a Quality Service
* Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals.
* Use and work on own initiative.
Technical Requirements:
* Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel.
* Possess basic numeric skills.
Eligibility:
All candidates are subject to security and identity checks prior to taking up post.
Application Process:
To apply, complete a short application form and detail responses to one Civil Service Behaviour and one Experience based question. Your application will be sifted once the application deadline has closed.
Expected week commencing 11th October 2024 - subject to change.
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