Purpose of the role
* Provide administrative support within the Technical Support Department.
* Perform data mining activities on a variety of sources and producing reports as required.
* Ensure equipment records and reports are managed, consolidated, and archived correctly.
* Write, record, and distribute minutes for department meetings and other meetings as required.
* Ensure continuity of information within area of responsibility.
* Undertake other reasonable tasks as directed by UK Technical Support Manager.
* Comply with the Ergéa Quality Assurance and Environmental, Health & Safety policies, and work to maintain a high standard of customer service and protect your health and safety as well as that of your colleagues, our customers, and members of the public. Promptly raise any concerns regarding potential violations of the policies.
* May involve travel UK-wide as needed to perform operational duties and to obtain or provide training.
Key accountabilities
* Directly support activities undertaken by the Technical Support team.
* Undertake the daily administration processes involved in running Technical Operations across the UK.
* Create and manage technical reports using various sources of data, coordinating with managers as needed.
* The administration of UK Biomedical Operations systems.
Performance Indicators
* Innovate and streamline administrative processes to ensure a timely response to requests for information, and safeguard data integrity.
Skills and experience
* Ability to manage substantial workloads, prioritising as appropriate (Desirable)
* Experience in administration (Essential)
* Excellent time management and prioritisation skills (Essential)
* Excellent communicator, both written and verbal (Essential)
* Good knowledge of MS Office Applications (Essential)
* Ability to multi-task and work independently as well as in a team (Essential)
* Full UK Driving licence (Essential)
Languages
* English (Essential)
Other
* Ergéa Quality Assurance and Environmental and Health & Safety: Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.
* DBS - Disclosure & Barring Service disclosure: The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.
Ergéa is the leading service provider of equipment solutions to the NHS and private hospital groups in the UK.
Our vendor independent solutions are best in class, ensuring our customers and partners have access to modern medical equipment and technology on a fully managed and funded basis.
Our long-term partnerships span critical clinical areas such as radiology, radiotherapy, cardiology, endoscopy and biomedical services. This wide range of service places Ergéa as the market leading provider of Managed Equipment Services (MES) in the UK as well as the leading independent maintenance provider, focused on providing quality services to support excellent patient care.
Drawing upon over two decades of operational experience, our team brings a wealth of expertise and a deep understanding of the challenges facing our clients in the UK and Ireland.
Ergea UK and Ireland Ltd
Units 4-6, Ely Road, Theale Commercial Estate,
Theale, Reading, RG7 4BQ
+44 (0)118 900 8100
uk.info@ergeagroup.com
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