Role: Mobile IT Support Engineer
Location: Exeter
Salary: £26 - £32 per hour
Must have driving licence
Contract: 6 month contract
Overview:
Do you want to help enrich the lives of learners worldwide?
Our client has been a pioneer of education technology since 1973. They provide technology and resources to the education sector, supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve educational outcomes worldwide.
They help learners at all stages of their lives, from preschool to higher education and professional qualifications, partnering with schools, examination boards, central governments, and other professional institutions to enrich the lives of learners.
The opportunity:
The IT Support Engineer function plays an important role in helping teachers teach and learners learn. As part of a team of IT Support Engineers, your role will be to provide a first-class level of support to education users. Working to ITIL best practices, you will strive to collaborate with the service desk to meet contractual SLA targets, escalating where appropriate while ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.
Responsibilities:
Working as part of a wider onsite services IT team, this role provides opportunities for future progression and personal development for self-motivated employees looking to build their career in IT.
Your key responsibilities:
1. To be the customer face of our client, ensuring our customers receive great service.
2. To assist the service desk with the delivery of the IT managed support service.
3. Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
Qualifications:
Our ideal candidate would demonstrate the following behaviours:
1. Excellent customer focus, problem-solving, and time management skills.
2. Excellent communication skills, both verbal and written.
3. Punctual and able to prioritise own workload.
4. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
5. Able to work well with remote teams and build strong working relationships.
Skills:
1. Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks, and Tablets.
2. Peripheral Support including Printing, Scanning, Interactive Screens, Projectors, and Audio/Visual Equipment.
3. Basic wired and wireless networking and troubleshooting.
4. Image build and deploy tools - Microsoft and Apple devices.
5. Basic operational knowledge of Microsoft 365 and/or Google Workspace.
6. Technical knowledge and experience equivalent to CompTIA A+ or similar.
7. A working knowledge of ITIL methodology and use of IT service desk ticketing system (e.g., ServiceNow) would be an advantage.
What's in it for you?
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application. If you do not hear back from us within 7 days, you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the position.
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