Hire Monitoring Claims Handler
With a focus on providing high-quality customer care to a number of varied client accounts, you will be expected to manage, monitor and progress non-fault motor claims through to completion of the customer’s repairs or settlement payment received.
Key Responsibilities:
1. Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships
2. Obtain updates on customer files from third party insurers, repairing garages and engineers, ensuring the customer is always kept up to date
3. Follow up any issues with relevant investigations and agreed protocol, and be relied upon to make informed judgements to minimise impact to the business
4. Liaise and network with a variety of internal and external sources including business seniors and solicitors
5. Adhere to industry guidelines in order to mitigate losses and ensure recovery of business costs
Essential Skills:
6. The ability to manage a high volume of inbound and outbound calls, while maintaining excellent phone manner
7. Customer service experience
8. Strong verbal and written skills
9. Excellent organisational skills, time management skills and attention to detail
10. The ability to work under pressure with competing priorities and meet deadlines
11. Confident negotiator or otherwise able to persuade/influence others
12. Computer literate with a working knowledge of Word/Excel/Outlook
13. The ability to build effective relationships with customers and colleagues
14. Have a positive, ‘can do’ attitude
15. Confidently able to deal with challenging customers
Desirable Skills:
16. Previous experience within the credit hire or motor insurance industry an advantage
17. A working knowledge of the Highway Code and standard driving practises