HIA Surveyor WCR 3
Description
The Housing Register Officer plays a pivotal role in managing the housing register and ensuring that individuals and families in need of housing support receive timely and accurate assistance. In this position, you will be responsible for maintaining the integrity of the housing register, processing applications, and providing guidance to applicants regarding their housing options. Working closely with other departments and community organizations, you will help streamline the allocation process and ensure compliance with relevant legislation and policies. The Housing Register Officer will conduct assessments to determine eligibility for housing assistance, manage correspondence with applicants, and maintain accurate records in the housing database. You will also be required to respond to inquiries from both applicants and stakeholders, addressing concerns and providing information about the housing process. Your strong communication skills and keen attention to detail will be essential as you work towards meeting the housing needs of the community. This is an excellent opportunity for someone who is passionate about housing services and looking to make a meaningful impact in the lives of individuals facing housing challenges.
Responsibilities
Manage and maintain the housing register database to ensure accuracy and compliance.
Process housing applications and assess eligibility based on relevant policies and criteria.
Provide guidance and support to applicants throughout the housing application process.
Conduct interviews and assessments to better understand applicants' housing needs and circumstances.
Collaborate with other departments and external agencies to facilitate housing solutions.
Prepare and maintain accurate records, reports, and documentation related to housing applications and outcomes.
Respond promptly to inquiries and concerns from applicants, stakeholders, and the public regarding housing services.
Requirements
Proven experience in housing services or related field is preferred.
Strong understanding of housing policies, regulations, and relevant legislation.
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
High level of attention to detail and organizational skills to manage multiple applications simultaneously.
Ability to work collaboratively with diverse stakeholders and community organizations.
Proficiency in using housing management software and databases is a plus.
A compassionate and non-judgmental approach to working with individuals and families facing housing challenges.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £18.26
Location: Bath, Bath & N E Somerset
Should you wish to apply for this job opportunity, please send an up to date CV.