Job summary Fownhope Medical Centre has an exciting opportunity for a Receptionist to work at our friendly rural surgery. Applications are welcomed from those with, or without, experience in a health care role. Main duties of the job Manage appointment requests both face to face and over the telephone Receive patients and deal with their queries Provide information to patients, including test results Deal with general enquiries from hospitals and other external agencies Respond to requests from clinicians and staff using organisation systems Arrange patient services e.g chaperones, interpreters, hospital transport as needed Process correspondence via fax, email, post and file information accordingly Process new registrations and changes of address Follow systems for receiving, updating and handling confidential patient records Liaise with Practice Team to ensure resolution of I.T or security issues Follow daily protocols for the secure opening and closing of the Practice General admin duties About us Fownhope Medical Centre is a well-established, community focused surgery located in a picturesque area, with a long-standing reputation for delivering exceptional patient care. We are proud to hold an Outstanding rating from the Care Quality Commission (CQC) and have consistently performed above both local and national averages in the GP Patient Survey. We pride ourselves on the strength and warmth of our staff and the holistic care we provide to our patients. Date posted 23 January 2025 Pay scheme Other Salary Depending on experience Starting £11.90 per hour Contract Permanent Working pattern Full-time, Part-time Reference number A5501-25-0001 Job locations Common Hill Lane Hereford Herefordshire HR1 4PZ Job description Job responsibilities Job Description Job Title Receptionist Salary £11.90 / hour Based atFownhope Medical Centre Reports to Reception Team Lead Job Purpose To book appointments and to facilitate patient access to doctors, nurses and clinical staff in a courteous, efficient and effective manner. To carry out general administration tasks linked to reception. Key Result Areas To deal with patients in a polite, friendly and courteous manner To work in accordance with good practice and Practice procedures and protocols To handle telephone calls and electronic tasks efficiently To maintain strict confidentiality on all matters relating to the Practice and its patients To book appointments and ensure we meet access targets Undertake a variety of administration tasks including computer work Key Relationships Patients All Practice staff Specific Responsibilities Reception Manage appointment requests both face to face and over the telephone Receive patients and deal with their queries Provide information to patients, including test results Deal with general enquiries from hospitals and other external agencies Respond to requests from clinicians and staff using organisation systems Arrange patient services e.g chaperones, interpreters, hospital transport as needed Process correspondence via fax, email, post and file information accordingly Process new registrations and changes of address Follow systems for receiving, updating and handling confidential patient records Liaise with Practice Team to ensure resolution of I.T or security issues Follow daily protocols for the secure opening and closing of the Practice General admin duties. General Promote and maintain standards relating to CQC including Health and Safety Support equality, diversity and the rights of patients and carers Maintain strict confidentiality on all matters relating to patients/ carers/ colleagues/ other health workers/ the business of the Practice Use the Significant Event model of governance to encourage good and improved practice Promote the good reputation of the Practice Participate in training programmes as requested to enable the efficient running of the practice and meet any professional minimum competence requirements Work in accordance with Practice protocols Participate in the annual appraisal process Undertake other duties as reasonably requested. Job description Job responsibilities Job Description Job Title Receptionist Salary £11.90 / hour Based atFownhope Medical Centre Reports to Reception Team Lead Job Purpose To book appointments and to facilitate patient access to doctors, nurses and clinical staff in a courteous, efficient and effective manner. To carry out general administration tasks linked to reception. Key Result Areas To deal with patients in a polite, friendly and courteous manner To work in accordance with good practice and Practice procedures and protocols To handle telephone calls and electronic tasks efficiently To maintain strict confidentiality on all matters relating to the Practice and its patients To book appointments and ensure we meet access targets Undertake a variety of administration tasks including computer work Key Relationships Patients All Practice staff Specific Responsibilities Reception Manage appointment requests both face to face and over the telephone Receive patients and deal with their queries Provide information to patients, including test results Deal with general enquiries from hospitals and other external agencies Respond to requests from clinicians and staff using organisation systems Arrange patient services e.g chaperones, interpreters, hospital transport as needed Process correspondence via fax, email, post and file information accordingly Process new registrations and changes of address Follow systems for receiving, updating and handling confidential patient records Liaise with Practice Team to ensure resolution of I.T or security issues Follow daily protocols for the secure opening and closing of the Practice General admin duties. General Promote and maintain standards relating to CQC including Health and Safety Support equality, diversity and the rights of patients and carers Maintain strict confidentiality on all matters relating to patients/ carers/ colleagues/ other health workers/ the business of the Practice Use the Significant Event model of governance to encourage good and improved practice Promote the good reputation of the Practice Participate in training programmes as requested to enable the efficient running of the practice and meet any professional minimum competence requirements Work in accordance with Practice protocols Participate in the annual appraisal process Undertake other duties as reasonably requested. Person Specification Qualifications Essential GCSE grade A to C in English and Maths Person Specification Qualifications Essential GCSE grade A to C in English and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Fownhope Medical Centre Address Common Hill Lane Hereford Herefordshire HR1 4PZ Employer's website https://www.fownhopesurgery.nhs.uk/ (Opens in a new tab)