Job Title: Field Service Engineer (Field Technician)
Sector: Engineering
Role: Manual Skilled
Contract Type: Permanent
Hours: Full Time
Salary: £29,000 - £36,200 per year (plus overtime and performance-based commission)
Location Requirement: Must live in one of the following postcodes: SN1, SN2, SN3, SN4, SN5, SN6, SN7, SN8, SN10, SN11, SN12, SN13, SN14, SN15, SN16, SN25, RG17.
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary with additional earnings from overtime and commission. We are looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor to ensure your success.
After completing our comprehensive training program, you will enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday - Saturday) with a mixture of 7.5 and 10-hour shifts. No two days are the same, so you will always be learning and finding new challenges.
Key Responsibilities:
* Be the expert in installations, fixing faults, and delivering great customer service.
* Diagnose errors and technical problems and determine appropriate solutions.
* Document processes and follow company standard procedures and protocols.
* Collaborate with the technical team and share information across the organization.
Minimum Requirements:
* A UK Manual driving licence with no more than 8 points.
Desired Attributes:
* Comfortable working at heights and outside in all weather conditions.
* Enjoy problem-solving and finding suitable solutions for customers.
* Ability to build great relationships with customers.
* Organized and customer-focused, motivated to help others.
What's in it for you:
* A competitive salary of £29,000, with £2,500+ on-target earnings, plus a company van.
* 25 days of annual leave, including your birthday and all UK bank holidays.
* A first-rate pension programme with up to 10% matching contributions.
* The ability to buy and sell up to 5 days of leave to suit your individual needs.
* Access to wellbeing benefits including the Unmind App, BUPA medical coverage, and critical illness insurance.
* Life insurance and a healthcare plan.
* Support for all family situations (neonatal leave, maternity & paternity policies, and carers leave).
Next Steps:
If you think you have valuable skills to offer and Virgin Media O2 feels like a place where you can belong, we would love to learn more about you. Once you've submitted an application, if successful, you will receive a call from one of our recruiters to discuss the role in more detail and conduct a competency-based telephone interview.
When you apply, you will be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
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