Main area: Paediatric Oncology, Haematology and BMT
Grade Band: 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 387-WC-7156-TJ-A
Site: Bristol Royal Hospital for Children
Town: Bristol
Salary per annum: TBD
Closing: 19/01/2025 23:59
Interview date: 27/01/2025
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to the Paediatric Oncology and Haematology Department at the Bristol Royal Hospital for Children. The successful candidate should ideally have a range of secretarial/administrative experience and skills.
The department is fast-paced due to the nature of the specialty. The successful candidate will need to demonstrate being a team player and working well in a multidisciplinary team.
They will be working in a busy department with other secretaries and will need the ability to work independently and manage their own workload.
As the successful candidate will be dealing with patients, relatives, and other healthcare professionals on the phone/via email, applicants must have excellent communication skills and a courteous and empathetic telephone manner.
The successful candidate will need to have a good working knowledge of Microsoft Office 365. They should also have experience of proofreading and editing.
We would welcome applications from those that meet the essential criteria for this role.
Main duties of the job
* To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email.
* To act as a point of contact for patients, relatives, and carers, being polite and empathetic to the patient’s needs at all times.
* Returning calls promptly and keeping callers updated with information in an effective and efficient way.
* Escalate patient queries, capacity problems, and general issues to the role’s line manager or relevant clinical staff as appropriate.
* To show a caring and professional approach towards patients, relatives, and carers, acting with resilience to deal with sometimes distressed patients and relatives professionally and empathetically.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.
As a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds: city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed job description and main responsibilities
We would welcome applications from those who meet the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription, word processing, or relevant experience.
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
* Qualified in word processing or audio typing (or equivalent).
* Business and Administration Level 3 NVQ or equivalent experience.
Knowledge and Experience
* Experience of dealing with the public, both on the telephone and in person.
* Clerical / administrative experience.
* Previous NHS experience.
* Understanding of medical terminology.
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone.
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
* Ability to work effectively in a busy team, adjust to change and motivate others.
* Ability to work on your own, using your own initiative, if required.
* Confidence to handle difficult conversations with patients, relatives, and carers.
* Ability to adapt to use new computer packages and programmes.
* Effective organisational skills.
* Good IT skills including Microsoft packages.
* Supportive and respectful attitude.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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