We’re currently looking for multiple enthusiastic Career Advisors who are focused on service, support, and administration. The role will deal with a wide range of customer issues.
Cactus Search is currently in partnership with an amazing client who is offering you the following:
Salary - £30k + excellent benefits (Monday to Friday 9-5 onsite).
2x Locations in the West Midlands
Key Responsibilities:
* Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems.
* Manage all direct customer orders (F2F).
* Handle and respond efficiently to all general and order-specific direct customer enquiries.
* Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
* Support customers with order status updates and delivery tracking queries.
* Effectively manage calls, enquiries, orders, complaints, returns, and log all details of actions taken within the CRM system to support case management.
* Manage customer complaints and escalate them to the right stakeholders to support resolutions.
* Provide feedback on the efficiency of the customer service process and areas of improvement.
Key Skills Required:
* Previous experience within a customer service/people support position is essential.
* Knowledge of sales/recruitment/CEX.
* Experience in a pressure target-driven environment.
* A self-motivated, passionate, and enthusiastic approach to work.
* Outstanding verbal communication skills.
* Professional and empathetic approach to resolving issues.
* Strong MS Office skills.
* Excellent time management.
Please apply or email matt@cactussearch.co.uk for more info.
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