Specialist Customer Care (Day shifts)
Location-Tyne and Wear, England, Hybrid
Hours/week-35 hrs/week
Timeline-6 months
Specialist Customer Care (Fraud)
* Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home)
* Duration: 6 months (initially) Temporary to Permanent Opportunity
* Hours/week: 35 hours per week
* PAYE Only
Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team.
No previous banking knowledge/experience is needed; however, if you have customer service experience in contact centres (preferred), retail, hospitality, travel, or any other customer-related industry, we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.
To get you off to a great start, you’ll begin the contract with a 5-week training programme, where you’ll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.
Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.
Key Responsibilities
* Provide consistently excellent client experience via phone, chat, and written communication.
* Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively.
* Assist new clients with account setup for online investing.
* Ensure accurate and timely completion of client requests within policy and procedures.
* Collaborate with internal teams and third parties to resolve client queries.
Skills
* A strong and empathic communicator able to offer customers a seamless service.
* Organised and able to manage your customer diary.
* Able to use Microsoft Office tools to a high standard.
* A real team player.
* Excellent written and verbal skills.
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