To work effectively within the Multi-Disciplinary Team (MDT). To work flexibly and innovatively to meet the needs of the service. Treat patients as individuals. Maintain accurate and contemporaneous documentation to ensure timely, effective communication and data collection. Be accountable for maintaining skills, knowledge and competence in the use of the Trust IT systems. Be aware of the Data Protection Act to ensure appropriate action is taken to ensure confidentiality and the protection of patient identifiable information at all times. Follow approved training and update training as deemed necessary to achieve and maintain competence. To learn and maintain an up to date knowledge of the blood tests performed by the various departments and their appropriate bottles and containers. To label blood samples as directed in Trust guidelines. To ensure samples are correctly packaged for transportation to the laboratory. To be fully conversant with the Clinical Guidelines and departmental Standard Operating Procedures [SOPs] relevant to the practice of Paediatric phlebotomy. To liaise with the other staff especially the doctors and nurses on the paediatric ward and in paediatric outpatients. Able to present information to a wide range of patients and/or their representatives where empathy and overcoming barriers to understanding is required. To organise own workload, ensuring that the phlebotomy clinics runs to time and the service delivered is of the quality demonstrated by the Trust values. Ensure that there are sufficient stocks to perform the daily workload. To clean and sterilise the working areas. This will include disposal of clinical waste and decontamination procedures. To maintain Statutory Training as require for the role. To ensure departmental performance targets are met by continually assessing priority of work, taking into account the individual needs of the patient. To be aware of Clinical Governance, reporting critical incidences using the Trust procedure and recording errors and/or breaches to the line manager. To answer the telephone queries politely and helpfully. To be responsible when allocated to answer the phlebotomy phone and email inbox to make appointments for patients on the hospital booking system. Understand the importance of providing urgent appointment slots where clinically indicated. To assist in departmental clerical duties. Ensure staff absence and annual leave are communicated to the out-patients bookings coordinator to enable closing or opening of clinics as required. To adhere to infection control policies. To report any problems or difficulties encountered in the performance of his/her duties immediately. To participate fully in individual performance review and objective setting process of the Bedfordshire Hospitals NHS Trust. To have an understanding and up to date training in childrens safeguarding and aware of the processes to follow for safeguarding concerns and was not brought children.