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IT Apprenticeship
Apply From: 23/12/2024
Learning Provider
Delivered by BALTIC TRAINING SERVICES LIMITED
Employer
AABYSS LIMITED
Vacancy Description
* Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines.
* Diagnosing and resolving software and hardware faults.
* Installing, configuring, and supporting desktops and laptops.
* Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket, escalating unresolved tickets to 2nd Line Support Engineers when required.
* Document technical issues and resolutions.
* Supporting users and their devices, ensuring that clients are kept up to date at all times and effectively manage their expectations.
Key Details
Vacancy Title
IT Apprenticeship
Employer Description
Aabyss Ltd is a leading tech innovator committed to pushing the boundaries of what's possible. They specialise in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With a focus on innovation, collaboration, and continuous learning, they’re shaping the future of technology, and they want you to be part of their journey!
Vacancy Location
19 MARIDIAN BUSINESS VILLAGE HANSBY DRIVE LIVERPOOL L24 9LG
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000293281
Key Dates
Apply From
23/12/2024
Closing Date For Applications
2025-01-13 23:59:59
Interview Begin From
Possible Start Date
2025-01-14 00:00:00
Training
Training to be Provided
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Learning Provider
BALTIC TRAINING SERVICES LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Problem solving skills, Team working
Apply Now
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