{"h1": "Customer Service Agent Role", "p": "At C&M Travel Recruitment, we are seeking an experienced Customer Service Agent to join our growing team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.\n\nResponsibilities:\n","ul": [{"li": "Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions to their queries."}, {"li": "Resolve issues with existing bookings, including amendments, refunds, and payments."}, {"li": "Provide travel advice and guidance to customers, ensuring a positive experience."}, {"li": "Maintain accurate customer records and transactions."}], "h2": "Requirements:\n","ul": [{"li": "2 years of experience in the travel industry."}, {"li": "Excellent customer service and communication skills."}, {"li": "Proficiency in travel booking and back office systems."}, {"li": "Proactive, positive, and confident attitude."}, {"li": "Ability to work in a fast-paced environment."}], "h2": "What We Offer:\n","ul": [{"li": "Home-based/hybrid work arrangement."}, {"li": "Mon-Fri 9am-5.30pm with 1 Saturday in 3."}, {"li": "Discounted personal travel."}, {"li": "Opportunities for growth and career development."}]