Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit our careers page.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
* Assist guests with all inquiries, both hotel and non-hotel related.
* Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
* Maintain good relationships with Airport Concierge.
* Maintain good relationships with retailers and other service providers within the vicinity and ensure that information on their promotions is up to date.
* Maintain detailed knowledge of the day’s activities and key occurrences in your city/location, including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
* Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards.
* Consult Log Book for information/requests left by outgoing shift.
* Manage incoming guest mail, messages, facsimiles, and special deliveries.
* Manage all transportation requests.
* Manage outgoing guest mail, courier services, and parcel postage as requested by guests.
* Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
* Receive telephone calls and take messages for guests who are out.
Qualifications
* Good English language verbal communication skills.
* Ability to work cohesively with co-workers and managers as part of a team.
* Ability to be attentive to guest needs, remaining calm and courteous at all times.
* Ability to promote positive relations with hotel residents and patrons.
* Ability to exercise good judgment with difficult guests.
* Understanding and ability to work in a multi-cultural environment.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property, or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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