Description
The Sales & Customer Service Executive will play a vital role in maintaining and enhancing customer relationships while driving additional sales. This position involves interacting with customers across multiple channels, identifying new business opportunities, and representing the company at industry conventions and exhibitions. The ideal candidate will thrive in a professional, low-pressure sales environment focused on delivering excellent customer service
Key Responsibilities
Customer Interactions:
* Provide friendly and efficient support to customers via phone, email, and webchat.
* Respond promptly to inquiries, resolving issues and ensuring customer satisfaction.
* Provide customers with Delivery ETA’s
* Listen to customer feedback to understand their needs and suggest improvements.
* Collaborate with cross-functional teams to address service related issues.
Sales Activities:
* Identify and proactively contact potential new customers.
* Help prepare quotes, proposals, and sales materials.
Account Management:
* Build & maintain relationships with key accounts.
* Create structured plans to develop and enhance sales revenue from key accounts.
* Encourage additional sales to the existing customer base without a high-pressure sales approach.
Event Participation:
* Represent the company at conventions and exhibitions, interacting directly with customers and promoting the brand.
Key Performance Indicators (KPIs) Management:
* Collect and analyse sales and account management data to track performance against KPIs.
* Identify trends and recommend improvements based on KPI results.
Reporting:
* Prepare regular sales reports for management and directors.
* Highlight areas of concern, improvement opportunities, and success stories.
* Present findings and recommendations during sales review meetings
Skills, Knowledge and Expertise
Key Skills:
* Proficiency in Microsoft Office, particularly Word, Excel and Outlook.
* Strong and professional telephone manner.
* Excellent verbal and written communication skills.
* A strong drive to assist the company to succeed and a proactive approach to engaging with customers.
Educational Requirements (Desirable):
* Business Administration Qualification
* Sales certifications.
* MS Office Accreditation
Experience
* Minimum of 3 years’ experience in a similar role within a trade account environment
Carey & Carey Consulting is a small bespoke provider of Human Resource solutions including recruitment services. Challenging the traditional agency model, we provide a fractional in house recruitment team service and deliver. We taking the time to understand our clients business's and ensure that great people who really fit are hired into roles.