Time Appointments are excited to be working on behalf of a global Insurance company who are looking for an experienced and proactive Property Claims Handler to join their Chelmsford office. Key Duties & Responsibilities: Handle a caseload of Property claims from inception to resolution, ensuring timely and accurate processing. Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements. Address complaints and support vulnerable customers with empathy and professionalism. Confidently handle inbound and outbound telephone calls, providing clear and concise information. Prioritize and manage your workload effectively in a fast-paced environment. Maintain accurate records and documentation for all claims handled. Skills & Experience Required: Minimum of 2 years of experience dealing with Property Claims EL/PL claims experience would be advantageous Strong stakeholder and relationship management skills Ability to handle complaints and support vulnerable customers Excellent organizational skills and the ability to prioritise tasks Confidence in handling inbound and outbound telephone calls Ability to thrive in a fast-paced environment Good writing skills are essential Proficiency in Microsoft Office tools and claims handling systems In return you will receive: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy’ extra day Pension scheme Life insurance Income protection Health cash plan or private medical insurance 3x volunteering days (fully paid) Stock purchase plan Discounted gym membership