2nd Line Support Engineer Location: Leeds A well-established company is looking for a motivated 2nd Line Support Engineer to join its IT department. This role offers the opportunity to work in a fast-paced environment, providing IT support, maintaining critical systems, and assisting with IT projects. Responsibilities: End-user technical support Azure AD Backup & asset management Hardware builds & configurations (PCs, laptops, mobile devices) Network, telephony & VPN configuration Printer maintenance & support Assisting the IT team with projects Monitoring & maintaining system security (AV, malware, wireless networks) Occasional out-of-hours & remote site support across Yorkshire Key Skills & Experience: Strong technical knowledge and troubleshooting skills Customer-focused with excellent communication abilities Ability to work independently and as part of a team Strong problem-solving skills and attention to detail Passion for IT and a willingness to learn Desirable experience with (but not essential): Unifi Phone Systems, HP/Cisco Switches, Meraki Wi-Fi, Hyper-V, Bitdefender, Datalogic Scanners. Benefits: Holidays & additional wellbeing day Training & development opportunities Contributory pension scheme Staff discount & life assurance Wellbeing initiatives This is an excellent opportunity for someone looking to develop their IT career in a supportive and dynamic environment