Kingdom Services Group are a key partner to Morrisons Supermarkets, and we have a great opportunity for a Meet & Greet Customer Service Operative to join our team.
A Meet and Greet Customer Service Operative in the security sector typically involves providing a warm, welcoming, and professional first point of contact for visitors or customers while ensuring security protocols are followed.
Where : Morrisons store at Alness, IV17 area.
When: We’re looking to get the right person in to the team with an immediate start.
Hours: On average 36 hours per week, shifts as per site rota. 5 on 2 off, Sunday to Thursday 12:00pm - 22:00pm, 13:00pm - 21:00pm & Sunday's 08:00am - 20:00pm.
Salary : £12.00 per hour.
What’s in it for you?
* Pension scheme.
* Training, career development & progression opportunities.
* Overtime opportunities.
* Access to advanced / early pay scheme.
* Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
* Discounted food & drink when on duty.
* Free Parking.
Key Responsibilities:
Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added :
* Greet customers with a warm, friendly demeanor as they arrive.
* Create a welcoming environment and ensure customers feel valued.
* Address and answer initial inquiries, offering basic information about services, products, or event details.
* Direct customers to appropriate departments, resources, or staff as needed.
* Handle concerns or complaints courteously, providing solutions or escalating to the manager if necessary.
* Work closely with other departments to streamline customer flow and ensure service consistency.
* Notify relevant departments when customers are ready to be attended to, enhancing communication and service efficiency.
* Work closely with the on-site security team to ensure that both customer service and security goals are achieved.
* Assist in emergency procedures, such as evacuations, if necessary.
About you:
* We’re interested in hard working people, who can work flexibly as part of a team to deliver great customer service every time.
* Although retail experience is desirable, it’s not essential as we’ll make sure you know everything you need to do a great job.
* We are an equal opportunities employer and welcome applications from all sections of the community.
* Proven work experience as a Greeter or similar role.
* Customer service experience a plus.
* An understanding of our product(s) and the product(s) of our main competitors.
* Excellent interpersonal and communication skills.
* Basic computer knowledge.