Customer Order Processor In Poole, Dorset.
SUMMARY:
Are you looking to work for a company who genuinely values their team, is proud of their ethical values, and focuses on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction?
Our client is a well-established, growing organisation who offers fantastic benefits to all staff, whether you are a new team member or have worked there for many years.
CUSTOMER SERVICE ASSISTANT JOB SUMMARY:
As the Customer Support Assistant, you will be an integral member of the team, working alongside internal stakeholders and dealing directly with customers to support the smooth running and growth of your associated portfolio of clients. Previous customer service experience is essential for this role, as is the confidence to work off multiple systems and accurately update data and customer information as required.
KEY RESPONSIBILITIES OF THE CUSTOMER SERVICE ASSISTANT:
* Sales Order Queries: working from internal systems to assist customers with queries relating to their orders, delivery updates, PODs, and returns.
* Updating internal CRM: record all relevant calls, emails, tasks, and any other information required.
* Customer Records: keep customer records up to date across all internal systems.
* Sales Order Processing: using an internal order processing system to input and update orders as required.
* Handle queries from customers both over email and telephone in a professional manner, ensuring that their queries are resolved effectively.
* Follow up on quotations and queries relating to quotations in a timely manner.
SKILLS / EXPERIENCE:
* Previous experience of working in a similar role is essential – you will need to be able to demonstrate excellent customer service skills and previous experience of working with multiple internal systems.
* Good knowledge of Microsoft Office packages is essential.
* Previous experience of working on CRM / ERP packages would be ideal – our client has a very innovative approach and is constantly reviewing their systems and processes; confidence to learn new systems is essential.
* Strong organisational and administration skills.
* Excellent and accurate data entry skills are essential, as you will be continuously updating customer records and logging information onto various internal systems.
BENEFITS:
Competitive basic salary of up to £28k.
* Free parking on site.
* Regular company performance bonuses and incentives.
* Training and development opportunities.
* Training and career progression.
* State of the art offices… to name just a few!
For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment in Bournemouth.
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