THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than
just a job; it’s a path to a career in our industry. Many of us at NoMad have
grown from within these walls and we pride ourselves on providing these
opportunities. We thrive to achieve our vision to be a thriving hotel combining
the best of New York hospitality with London charm. Our values connect us; our
behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
ABOUT THE ROLE- DUTY MANAGER
To provide quality
services to our guests and create memorable experiences for them; handle guest
incidents and follow through until full resolution; supervise Front Desk and Bell Team in service delivery; support Receptionists in upselling room
categories; work closely with other departments; responsible for overall
management of the daily operation.
Main Duties
& Responsibilities
* Supervise the
Reception team in checking in and checking out guests.
* Increase occupancy, ADR and RevPAR index by making
accurate reservations using the implemented dynamic pricing strategies and implement upsell program.
* Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies,
cashier handling.
* Create rotas and
monitor team attendance.
* Be responsible
for emergency and health/safety related situations.
* Take
ownership of complaints ensuring final resolution and guest satisfaction.
Requirements
* Must have at least one year of previous
experience in a similar role from a luxury hotel environment.
* Excellent customer service, teamwork and problem-solving
skills.
* Good knowledge of Opera system, Microsoft Office and
Knowcross.
* Fluent in spoken and written English.
WHAT WE OFFER
* £750
Refer a Friend Scheme
* 50%
Employee discount in F&B outlets
* Pension
Scheme
* Complimentary
family meal and quality coffee/hot drinks whilst on duty
* Growing
team with great training and progression opportunity
* Paid
break and annual leave
* Good
work/life balance
* Your
birthday off (paid) after one year of service
* Hotel
discount
* Private
Health Care
* Experience
Stay - Breakfast included
* 5
days of paid sick leave for every rolling 12 months
* Additional
holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only
those shortlisted will be contacted.