The post holder will work as part of a team responsible for ensuring the smooth operation of sites associated with Hillingdon Community Adults and Children's Services.
They will have a particular focus on Health and Safety, ensuring an effective, efficient and positive service to both patients, families, carers, and the public who utilise the site facilities.
The post holder will have experience in people management and line management responsibilities. They will possess strong administrative and leadership skills and will be able to evaluate and prioritise work in a busy clinical and office environment, responding quickly to daily changes in duties or service requirements.
The post holder will have excellent interpersonal skills and the ability to communicate effectively with service users, carers, health professionals, and team members. They will form good working relationships at sites where other NHS services are co-located.
The post holder must possess good IT skills and be able to assist with Health and Safety audits and information monitoring.
The post holder will work under their own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.
To have a good general understanding of Hillingdon Adults and Children's community services in order to effectively provide information and advice to staff, patients, and other professionals.
To act as a point of contact for service and community administrators for any site queries or concerns.
To work closely with the Health Centres Administration Lead to ensure there is standardised practice across the service roles and adherence to policies and procedures.
To proactively manage the systems and processes to ensure adequate capacity within community health clinics and escalate as required to the Services Support Manager (or others) for resolution.
To assess work priorities on a daily basis and provide direction, instruction, and allocation of work as required.
To ensure the maintenance of all office systems is compliant and processes are followed for reporting of faults.
To assist the Health Centre Administration Lead by undertaking some administrative tasks on behalf of a larger group of sites.
To provide cover on behalf of the Health Centre Administration Lead when required.
We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual's quality of life through high-quality healthcare and personal support.
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