We are recruiting for an Workflow Co-ordinator for our client in Rotherham S60. Job role: Workflow Co-ordinator Pay: £12.36 p/h (PAYE) Start date: 10/2/2025 Duration: Monday - Thursday (last shift 9/2/2026) Hours: 08.00 - 17.00 Location: Rotherham S60 First point of contact for incoming telephone calls and service requests received by telephone and e-mail from staff and our customers. Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA's). Understand, identify, and apply the SLA for each service request and set expectations with customers. Sort and dispatch call to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements. Re-plan/assign as required to manage workload and priorities of response. Meet SLA targets and respond to customer requests. Plan daily workload for engineers using available systems. Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demands. Organise planned maintenance for engineers, sub-contractors, and site managers. Raise purchase requisition and/or purchase orders as directed. Ensure compliance with statutory and company procedures, across all functions within responsible areas. Collate accurate reports as required. Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints. Analysis of job history/running reports to avoid duplication. Promote customer feedback and surveys. Ad hoc administration duties. Taking and distributing of minutes. Ad hoc site visits - familiarisation visits to sites you are responsible for, meeting the team. To comply with company procedures to ensure that all risks relating to safety, health, environment, and quality are effectively managed through the use of risk assessments, PPE, training, and company procedures to ensure a safe working environment. Highlight any potential SLA breaches to Jeopardy Supervisor. If you meet the above requirements and feel this is the job for you, please apply online. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.