We are seeking an experienced Product Owner for our Travel & Expense Applications, including Concur, Cognos Reporting for Concur, AmexGBT & related online booking tools, SpotMe, and CVent. The primary focus of this role will be on Concur, ensuring its readiness and integration with SAP ECC during the migration to S4Hana. The successful candidate will be accountable for delivering business-initiated projects, managing technical operations, and ensuring service management and business continuity.
In this role you will:
* Product Ownership and Strategy:
o Manage the product vision and strategy for Travel & Expense Applications, with a primary focus on Concur.
o Collaborate with stakeholders to gather and prioritize requirements, ensuring alignment with business objectives.
* Project Management:
o Lead the Concur satellite project, ensuring the readiness of Concur during the SAP ECC to S4Hana migration.
o Deliver projects initiated by the business for Concur and other Travel & Expense applications, ensuring they meet quality, scope, and timeline requirements.
o Coordinate with cross-functional teams, including IT, finance, and procurement, to ensure successful project execution.
* Service Management:
o Manage technical operations for all Travel & Expense applications, including Concur, AmexGBT, SpotMe, and Cvent to meet the SLA agreed with business for tech products.
o Oversee tech audits, compliance activities, application onboarding activities and service stabilization efforts to ensure business continuity.
o Stabilize and monitor service management processes, including incident, problem, and change management ensuring outcome driven approach.
* Technical Operations and Compliance:
o Ensure the technical health and performance of Travel & Expense applications through regular monitoring and maintenance.
o Support technical audits and compliance activities to meet regulatory and internal standards.
o Address and resolve technical issues, minimizing downtime and ensuring a seamless user experience.
* Stakeholder Management:
o Engage with key stakeholders to understand their needs and expectations, providing regular updates on product and project status.
o Foster strong relationships with vendors and partners, ensuring effective collaboration and support.
o Act as the primary point of contact for Travel & Expense application-related queries and escalations.
* Scope and Responsibilities for S4 for T&E:
o Ensure Concur's readiness and integration with SAP ECC during the migration to S4Hana, focusing on seamless and efficient transition.
o Manage the end-to-end process of integrating Travel & Expense (T&E) applications with the new S4Hana environment, ensuring minimal disruption to business operations.
o Collaborate closely with SAP project teams to align T&E processes and configurations with the capabilities and requirements of S4Hana.
o Monitor and evaluate the performance of T&E applications post-migration, implementing necessary adjustments and improvements to optimize functionality within the S4Hana framework.
* Continuous Improvement:
o Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of Travel & Expense applications.
o Stay abreast of industry trends and emerging technologies, integrating relevant advancements into the product roadmap.
Qualifications & Skills:
* Bachelor's degree in information technology, Business Administration, or a related field.
* Proven experience as a Product Owner or similar role, with a focus on Travel & Expense applications.
* Strong knowledge of Concur and its integration with ERP systems, particularly SAP ECC and S4Hana.
* Experience managing technical operations, including tech audits, compliance activities, and service stabilization.
* Excellent project management skills, with a track record of delivering complex projects on time and within budget.
Preferred Qualifications & Skills:
* Master's degree in information technology, Business Administration, or a related field.
* Knowledge of service management frameworks (e.g., ITIL).
* Strong analytical and problem-solving abilities, with a keen attention to detail.
* Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Closing Date for Applications: Thursday 13th March 2025 (COB)
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