Hours and Contract Type: 37 Hours, Full Time, Permanent
Responsible to: Team Leader
Department: Commercial Services – Medra
Location: Ceredigion
Closing date: 11 March 2025. We reserve the right to close this vacancy early if we receive sufficient applications.
Interview Date: 20 March 2025
Overall Purpose:
To effectively and efficiently undertake general maintenance within Barcud housing stock and other properties, in accordance with Building Regulations in a variety of disciplines working independently or as part of a wider team. The individual will be expected to work in a variety of maintenance disciplines to a high standard. The team members will vary their duties (under the direction of the Team Leader & MEDRA Manager) to cover the area of greatest demand on a day-to-day basis undertaking the following duties:
Key Responsibilities – Functional:
* To work as part of the MEDRA Team to undertake the installation, repair and maintenance of all masonry and plastering work of all Barcud owned properties and maintain the properties to a high standard.
* Carry out tasks such as repairing and laying new floor finishes and paths, repairing chimneys, and carrying out external works as required.
* Repairs and maintenance to lead work on all properties.
* Fencing (concrete posts etc).
* Undertaking kitchen and bathroom replacements including basic plumbing, tiling, and flooring in occupied and unoccupied properties.
* Carry out repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards, or plaster damage to internal walls.
* Carry out repairs including guttering, fencing, kitchen units, some ladder work, roof work, and interior refurbishment as required. Be proficient at the following tasks: hang doors, door hardware, set windows, layout for stairs and common rafters, tiling, and utilise appropriate maths skills.
* Decorating.
* Maintain plumbing and drainage systems, for example, basic repairs to WC systems, leaking taps, and unblocking drains.
* General clearing work.
* Repair vinyl floor tiles.
* Lay floor screed and self-level.
* Maintenance of both above and below ground drainage systems on all properties.
* Use a variety of electrical/motorised power tools.
* Ensure that all works and materials are provided in accordance with Barcud procurement strategy.
* Be available and respond promptly to emergency call outs on a rota basis as required by the organisation.
* Liaise with tenants to undertake work in their homes in a timely, polite, and professional manner.
* Drive a vehicle as required according to the Highway Code and Barcud rules and regulations.
* Ensure the vehicle is stocked correctly in order to carry out tasks and is kept clean and checked regularly.
* Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle. Use the appropriate technology as instructed by Management; undertake general paperwork and job card system, which requires input by the post holder.
* In addition to the primary trade, the operative will also be expected to demonstrate competencies in other complementary trade disciplines. The Operative will be expected to use these complementary skills on a regular basis, as directed, for the benefit of the organisation. Other multi-trades could include: masonry, plastering, painting and decorating, roofing, specialist flooring, tiling, and basic plumbing. This list is not exhaustive and is subject to change in line with business requirements.
* Participate in any training required for the completion of duties.
Key Responsibilities – Corporate:
* To provide excellent customer service to internal and external customers.
* Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner, considering tenants' cultural and diversity needs are managed and identify and implement opportunities for making best use of all resources.
* Ensure that Barcud and its staff comply with all legal, statutory and Tenant Services Authority regulations along with best practice.
* Ensure that you implement the Association’s equality, diversity, and inclusion policies at all times and in all aspects of service delivery and employment.
* In all aspects of Barcud work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
* Mentor apprentices, trainees, and work placements as required.
* To carry out such other duties and responsibilities as may reasonably be directed by Management.
Personal Specification
All criteria are Essential unless indicated otherwise
Qualifications:
* NVQ Level 2 Mason / Bricklayer/ Plasterer or equivalent.
* Evidence of continually developing professional knowledge.
* Must have full driving licence.
* Safety Awareness certificate. (Desirable)
Experience:
* Have at least 2 consecutive years experience of working in the building industry.
* Worked as part of a team undertaking cyclical and servicing contracts.
* Providing a customer-focused service.
* Achieving challenging targets and objectives.
* Experience of working in a similar role. (Desirable)
* Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc.
* Good attention to detail.
Knowledge/Skills:
* Have interpersonal skills.
* Up to date health and safety knowledge.
* Ability to complete paperwork accurately and to a high standard.
* Ability to communicate through the medium of Welsh. (Desirable).
* Sound knowledge of performance management and how this contributes to business success.
* A strong commitment to providing a high quality service.
* Capable of working to tight deadlines.
* Undertake tasks without supervision and able to work individually and in a team.
* Good communication skills.
* Ability to develop own skills and learn new ones.
* Confident using ICT applications, for example: Word, Excel, and Outlook.
Personal Qualities:
* A strong commitment to high quality customer service.
* Adopts a flexible approach to the requirements of the job.
* Adapts positively to change.
* Team Player.
* Able to meet the physical requirements of the role – including bending, kneeling, lifting heavy objects, occasionally working at heights and in confined spaces.
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