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We are currently recruiting for a position within our Credit Control team on a part-time 21-hour permanent contract.
The successful candidate will have experience in a fast-paced credit control environment and possess exceptional attention to detail. You will be a team player with effective communication skills and logical problem-solving abilities.
The team manages the collection & management of debt on Major Business Account ledgers and is responsible for a defined portfolio of accounts, categorized by customer type & sector.
Salary: Up to £28,000 per year FTE
Bonus: Up to 10%
Location: Tadworth (KT20 6RP) Hybrid working after 3 months - Office-based during induction
Contract type: Permanent
About the Role
Part of a team responsible for ensuring the timely and efficient collection of customer debts for TotalEnergies Gas and Power, especially beyond contractual payment terms.
Qualifications / Experience Required
The candidate should have experience in a fast-paced credit control environment, with excellent attention to detail, and be a team player with effective communication and problem-solving skills.
Key Responsibilities
* Multi-System Use: Efficient navigation and utilization of multiple systems.
* Excel Skills: Proficiency in using filters and drop-downs.
* Admin Management: Manage shared emails with a 2-day SLA, organize personal emails, handle queries related to tenancy, meters, readings, pricing, and payments, oversee 90 accounts at the disconnection stage, contact each account at least 3 times a month, and conduct monthly dispute checks.
* Account Audits: Review all accounts 5 days before disconnection to ensure no issues.
* Disputed Warrants: Address disputes, provide evidence for court, resolve complaints and escalations.
* Isolations: Liaise with disconnection agents on-site to confirm customer status and resolve issues.
We offer a wide range of benefits and career development opportunities including:
* Contributory Pension
* Life Assurance
* Fully subsidized Corporate gym membership
Diversity and Inclusion
At TotalEnergies, we value respect and are committed to creating an inclusive environment where everyone can develop their potential. We ensure equal opportunities regardless of origin, gender, age, disability, sexual orientation, gender identity, or group affiliation.
Additional Information
* Seniority level: Associate
* Employment type: Part-time
* Job function: Accounting/Auditing and Finance
* Industries: Oil and Gas, Utilities Administration, Utilities
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