Global Policy Ltd is looking for a passionate and driven Customer Service Representative to join our team. As a leading provider of insurance solutions globally, we are committed to delivering exceptional customer service tailored to our clients' needs. In this role, you will play a key role in delivering a positive and seamless customer experience, handling inquiries and providing support to our clients and partners.
Key Responsibilities:
• Act as a primary point of contact for clients and partners, handling inquiries, complaints, and resolving issues in a timely and efficient manner
• Provide exceptional customer service by understanding customer needs, offering relevant solutions and building strong relationships
• Proactively follow up on customer interactions to ensure satisfaction and resolution
• Keep up-to-date with product information, new features, and industry developments
• Maintain accurate and detailed customer records in our CRM system
• Collaborate with other departments to ensure smooth and effective communication and resolution of customer issues
• Assist in customer retention efforts by promoting company products, services, and programs
Qualifications:
• High school diploma or equivalent required, college degree preferred
• Minimum of 2 years of experience in customer service, preferably in the insurance or financial services industry
• Excellent communication and interpersonal skills, with the ability to effectively listen, empathize and resolve customer inquiries and issues
• Strong problem-solving skills and ability to think on your feet
• Proficient in Microsoft Office and CRM systems
• Ability to work in a fast-paced and high-energy environment
• Team player with a positive attitude and strong work ethic
• Fluency in multiple languages is a plus
Benefits:
• Competitive salary and benefits package
• Extensive training and development opportunities
• Collaborative and supportive work environment
• Opportunity for career growth and advancement within the company
• Work-life balance with flexible scheduling options
About Global Policy Ltd:
Global Policy Ltd is a global insurance provider with a focus on delivering tailored and comprehensive solutions to our clients globally. Our mission is to provide our clients with peace of mind by protecting their assets and mitigating risks. Our team is made up of driven and ambitious individuals who are dedicated to delivering exceptional customer service and driving innovation in the insurance industry.
If you are customer-focused, have a passion for helping people, and thrive in a fast-paced environment, then we want you to join our team! Apply now to become part of the Global Policy Ltd family and make a positive impact on our clients' lives.