Assistant Conference and Events Manager
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
1. Hourly Rate of £13.99 plus service charge
2. Free and healthy meals when on duty
3. Grow your Career!
4. Personal Development programmes designed to support you at every step of your career
5. A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ()
6. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
7. Team Member Referral Program
8. High street discounts: with Perks at Work
9. Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
10. Discounted dental and health cover
11. Discounted Taxi when public transports stop running
12. Modern and inclusive Team Member's areas
What will I be doing?
13. Assist in managing all Conference and Events operations (Mainly evening work)
14. Maintain exceptional levels of customer service
15. Ensure compliance with brand standards
16. Evaluate guest satisfaction levels with a focus on continuous improvement
17. Aware of trends and propose ideas to build the range and quality of Conference and Events
18. Optimise sales and contain costs, identifying any areas for action
19. Set achievable budgets and other short- and long-term functional goals
20. Provide effective leadership to the Conference and Events teams to ensure targets are met and exceeded both for the hotel and individual development
21. Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
22. Ensure staffing levels cover business demands
23. Ensure that training is carried out on an ongoing basis
24. Ensure communication meetings are conducted and post-meeting minutes generated
25. Manage staff performance issues in compliance with company policies and procedures
26. Recruit, manage, train and develop the Front Office team
27. Assist other departments wherever necessary
What are we looking for?
28. Strong knowledge of hotel/leisure/service sector
29. Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
30. Exceptional communication skills
31. Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
32. Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company