Job summary We are looking to recruit a part-time, 20 hours per week, Medical Receptionist on a permanent basis to join the team at Glastonbury Surgery. The successful candidate will be comfortable interacting with the public on the telephone and face to face with a professional and friendly approach. The busy working environment and diverse role of a medical receptionist presents an opportunity for someone that is eager to learn and work effectively as part of a team. You will assist with the smooth running of the practice and have a comprehensive induction with full training for the role. The 20 hours per week working pattern is as follows: Wednesday: 8am - 1pm Thursday: 8am - 4pm Friday: 9am - 6pm If you would like to discuss the opportunity or arrange an informal visit, please get in touch. Closing date: 16 February 2025 Interview Date: 26 February 2025 Main duties of the job The role of medical receptionist is essential to the smooth running of Glastonbury Surgery. The role is varied, with face to face and telephone contact with patients and taking on administrative responsibilities that support the delivery of safe and effective care. About us We are a stable, supportive and very friendly training practice that has retained its family and patient-first ethos. We work from purpose-built premises that has been recently extended, in a colourful market town offering semi-rural primary care. The practice is very successful and has a good reputation amongst the GP community both externally and internally as evidenced by strong staff retention. We care for a registered population size of 14,000 served by 11 GPs, GP Registrars, Nurse Practitioners and a paramedic, a team of Practice Nurses and HCAs, physiotherapists, administrative, secretarial and reception. Caring for the population of Glastonbury, Street and the surrounding villages offers a unique opportunity to connect with a diverse population that is passionate for the town and its rich history and culture. By offering a person centred and continuity of care approach, we can demonstrate quality outcomes, as defined by QOF, whilst also respecting the views and beliefs of the local community. Date posted 30 January 2025 Pay scheme Other Salary £12.19 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A3091-25-0001 Job locations Glastonbury Surgery Feversham Lane Glastonbury Somerset BA6 9LP Job description Job responsibilities Main Duties & Responsibilities Reception desk - greet patients and respond to all enquiries Appointment management - book patients and respond to requests for appointments from clinicians Management of medical records Preparation of consulting rooms Operating the telephone system Practice opening & closing procedure Administration of forms and documentation All responsibilities are shared across the team on a rota basis. Job description Job responsibilities Main Duties & Responsibilities Reception desk - greet patients and respond to all enquiries Appointment management - book patients and respond to requests for appointments from clinicians Management of medical records Preparation of consulting rooms Operating the telephone system Practice opening & closing procedure Administration of forms and documentation All responsibilities are shared across the team on a rota basis. Person Specification Personal Qualities Essential Professional communication skills Ability to communicate effectively via telephone and in person Good interpersonal skills Motivated, reliable and commitment to team working Can work accurately and calmly under pressure Can work within clearly defined guidelines and protocols Demonstrate a flexible approach to work including increasing working hours to provide cover during annual leave/sickness when able. The ability to respond positively to change Demonstrates an ability to value the opinions of others Willingness to undergo education/ training for both practice and service needs Common sense and ability to use own judgement Experience Essential Experience working with the general public Desirable Working in a busy office environment. Experience working in a GP practice or wider NHS. Qualifications Essential Good literacy and numeracy skills Basic computer experience Desirable GCSE grade 4 or above in English & Maths Person Specification Personal Qualities Essential Professional communication skills Ability to communicate effectively via telephone and in person Good interpersonal skills Motivated, reliable and commitment to team working Can work accurately and calmly under pressure Can work within clearly defined guidelines and protocols Demonstrate a flexible approach to work including increasing working hours to provide cover during annual leave/sickness when able. The ability to respond positively to change Demonstrates an ability to value the opinions of others Willingness to undergo education/ training for both practice and service needs Common sense and ability to use own judgement Experience Essential Experience working with the general public Desirable Working in a busy office environment. Experience working in a GP practice or wider NHS. Qualifications Essential Good literacy and numeracy skills Basic computer experience Desirable GCSE grade 4 or above in English & Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Glastonbury Surgery Address Glastonbury Surgery Feversham Lane Glastonbury Somerset BA6 9LP Employer's website https://www.glastonburysurgery.co.uk/ (Opens in a new tab)