Assistant Patient Pathway Coordinator (CAT 11)
Assistant Patient Pathway Coordinator (CAT 11 Cardiology, Respiratory & Stroke)
This is an exciting opportunity to join our Clinical Administration Team (CAT 11), as we currently have a permanent position available as full-time Band 3 Assistant Patient Pathway Coordinator (APPC) at the Royal Berkshire NHS Foundation Trust (RBFT). CAT 11 covers Respiratory, Cardiology & Stroke departments, providing a first-class, efficient, proactive, and patient-focused service.
Main duties of the job
We are looking for an enthusiastic, highly motivated, and organized individual to provide specialist admin support to the Respiratory, Cardiology & Stroke teams. You will need to be confident working within a team in a fast-paced environment, have excellent IT skills, and be comfortable communicating with patients and colleagues at all levels while working quickly and accurately under pressure.
Job responsibilities
You will be responsible and accountable for consistently and accurately carrying out your duties and providing a high-quality and efficient service, delivering this in a confident and courteous way to service users.
The role will provide comprehensive administrative support to the Respiratory, Cardiology & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient-focused service and be responsible for processing general admin duties, answering telephones to patients, other healthcare providers and internal staff, scheduling appointments, processing clinic letters, and other administrative duties.
This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferably within the NHS but not essential, using multiple computer systems, and managing data (electronic and paper-based). Knowledge of the 18-week pathway would also be beneficial. Full compliance with local procedures, deadlines, and best practices will be a key part of the role.
Person Specification
Education/Qualifications
* NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
* GCSE or equivalent
Previous Experience
* Experience of using IT systems and patient data systems
* Experience of working with patients and providing information regarding their appointments or treatment plan
* Experience of handling patient complaints
Skills, Knowledge, Abilities
* Able to communicate effectively with people at all levels
* Competent in planning, organizing, and accomplishing a variety of concurrent assignments
* Understanding of patient priorities and performance targets related to appointments and waiting times
* Knowledge of specialty-specific patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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