Quality Manager
Reporting to the Group Quality Director, the Quality Manager is key to the ability of G&P to deliver and exceed our customers’ expectations whilst ensuring compliance with company, industry, and legal requirements. The job holder is responsible for the management and development of the Quality Management Systems (BMS) across all industry sectors within the scope of G&P business, upholding Group professional standards. The Quality Manager will have responsibility for measuring and driving compliance and excellence across all our UK operations. The candidate will be given the autonomy to plan their own time and site visits, with the objective of being heavily involved in operations, including 16 site visits out of the 22 working days in the month. The remaining 6 days will allow for work from home or HQ.
The Responsibilities of the Quality Manager:
1. Provide leadership and guidance on the overall development, implementation, and management of all industry sector requirements within the Group Business Management System.
2. Maintain the Group Business Management System procedure and process audit programmes, ensuring that all planned activities (audits, reviews, and corrective actions) are completed to plan. Notify relevant Group Management of any issues identified, with appropriate actions needed to address the root cause and ensure no re-occurrences.
3. Support the Group Quality Operations Manager in developing a lessons learned culture across the Group, ensuring that industry-specific best practices are effectively implemented across all sectors.
4. Ensure compliance with ISO9001, ISO14001, and other professional accreditations as directed by the G&P Board. Implement all subsequent internal, professional, and legal updates, ensuring that best practices are incorporated across the business in all manufacturing sectors.
5. Liaise with the G&P Group Quality Operations Manager and the external accreditation body to ensure all planned activities are carried out.
6. Provide routine reports, including analysis and recommendations to the Group Quality Director on Customer Satisfaction Performance, Process Audits, Internal Audits, Complaints, Training Plans, Credit Note Analysis, and H&S Statistics, identifying adverse trends and actions taken to correct them. Request intervention or support from the Board when necessary.
7. Cooperate with the Group Quality Operations Manager to effectively introduce the Group BMS and subsequent updates within all existing and new G&P Group countries.
8. Support continuous improvement activities by developing and conducting required training or workshops.
9. Maintain consistency of the Group BMS, ensuring that all changes to Procedures are approved. Ensure that all Group and Country Standard Practice changes are approved by the Group Quality Director.
Key Tasks:
1. Develop and maintain quality systems (ISO9001 & 14001)
2. Support External audits
3. Perform Process/Layered audits
4. Conduct Internal audits
5. Update Quality measurement charts
6. Support sites
7. Manage complaints
8. Review/improve/sign off CAR
9. Lead improvement activities
10. Conduct customer meetings
11. Deliver training courses
12. Conduct site visits
13. Prepare monthly BMI reporting and evaluation
14. Support new professional accreditation
15. Complete supplier questionnaires
16. Prepare training material (Presentations)
17. Generate process flow diagrams
18. Perform Risk Assessments
19. Critique/improve Work Instructions
20. Lead continuous improvement activities
21. Investigate accidents/incidents
Attributes/Experience:
1. Strong problem-solving skills
2. Strong working knowledge of Quality tools
3. Strong communication skills at all levels
4. Strong written/verbal English
5. Auditing experience
6. ISO 14001/9001 knowledge and experience – Standards/Auditing
7. Training delivery
8. Engineering background
9. Statistical analysis
10. Strong IT skills
11. Strong Risk assessment experience
12. Writing work instructions
13. KPI Reporting
14. COSHH/Risk Management
15. Health & Safety & environmental compliance
Preferable Qualifications/Experience:
1. ISO/VDA accredited auditor
2. IOSH trained
3. Engineering qualification
Contract type: Permanent
Salary: £45k - £55k depending on experience
Benefits:
1. Free parking
2. On-site parking
Working hours/Schedule:
1. 39 Hours p/week
2. Day shift
3. Monday to Friday
Location: Oxford, Birmingham or Chichester
Established in 1994, G&P is a world-leading provider of quality management services to the manufacturing industry, primarily in the automotive, aerospace, and off-highway sectors. G&P operates as both an employment business and employment agency in providing and advertising opportunities for our clients.
G&P’s philosophy is to provide efficient and effective solutions to eliminate disruptions throughout the manufacturing process and supply chain to support the drive for zero defects reaching the end user.
Gobel & Partner is an equal opportunities employer and does not discriminate on the grounds of marital or civil partner status, maternity, reassignment, or belief. #J-18808-Ljbffr