Quality Consultant - Salary circa £27,000 (depending on skills and experience) Are you passionate about delivering outstanding customer experiences and driving continuous improvement? Do you take pride in fostering a culture of excellence and ensuring high-quality standards? If so, this could be the perfect opportunity for you. A bit about the job As a Quality Consultant, you will play a key role in enhancing performance within our commercial underwriting teams. You will implement a strong quality monitoring framework while providing coaching and mentorship to support ongoing development. Your work will directly contribute to maintaining high standards, improving processes, and ensuring exceptional service for our customers. Join our dynamic team and make a real impact on the future of quality assurance. Skills and experience we're looking for Customer-Centric Mindset - A strong commitment to delivering excellent customer outcomes and embedding best practices. Exceptional Organisation - Ability to plan, prioritise, and manage tasks effectively in a fast-paced environment. Leadership & Mentorship - Proven experience in coaching and guiding team members to achieve their full potential. Attention to Detail - A proactive approach with a keen eye for quality and continuous improvement. Strong Stakeholder Communication - Confidence in engaging with a range of stakeholders to drive positive change. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary circa £27,000 (depending on skills, experience, and qualifications) Bonus opportunity - 8% (C grade) of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majeraviva.com .