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Do you want to put in the work
to see change and opportunity happen?
There’s a buzz in the air at
Watergate Bay Hotel, Another Place hotels collection and SeaSpace. This year
we’re expanding our horizons with a new hotel and hospitality offerings opening
across the UK. It’s a time of inspiring visions, growth and career-boosting
opportunities – and we’d love you to be part of it.
To help us bring this next stage
to life, we’re on the lookout for a newGroup reservations supervisorwith
organisational prowess and next-level communication skills. As a desk-based
role, computer skills are vital. You’ll need to quickly learn the ropes of our
reservation software, fluently navigate all of our online systems.
A level-headed people person,
with bags of energy and warmth, you’ll introduce guests to our ever-evolving
experiences – and we can guarantee that no two days will be the same.
You’ll support in managing all
aspects of the reservations team. To keep improving how we do things, you’ll
liaise with senior team, helping train new team members and assist with
refresher training for other departments.
You’ll ideally have experience
working in a similar people-managing reservationist or senior reservationist
position, bringing your initiative and cool head to meet high-pressure
situations.
Alongside your teammates in
reservations, you’ll be the first port of call on the phone, email and live
chat, and will navigate our reservation software and systems with confidence.
Relaxed, dynamic and never scripted, you’ll personify our brand, using your
authentic and professional manner to help shape the holidays of new and
returning guests.
A multifaceted role, this
position gives you the opportunity to stretch your people management,
leadership and customer service skills. It’s a think-on-your-feet, high-energy
position, but we maintain a relaxed and supportive environment to help you keep
a clear head and a bright outlook.
Balance is at the heart of
everything we do – so this role comes with flex too. Whether you choose to
spend your week working with your team from our new offices at The Hangar –
full of natural light, good food and proper coffee from our friends at Cubs –
or you prefer to work from home, you can find a blend that works for you, with
just one day a week minimum in the office.
We're all about building our
teams to feel like part of our family, investing in you for the long term. With
us you’ll benefit from training and development opportunities to stoke your
potential; as well as chances to build your understanding of our brand
experiences with discounted stays across our UK hotels, from the Lake District
fells and the west coast of Scotland to the North Cornish shoreline.
Our working hours are from
08.00–17.15, with a rota from Monday to Sunday. We also offer our team
guaranteed days off over the Christmas period, including Christmas Eve,
Christmas Day, Boxing Day and New Year’s Day.
Whether it’s the people who
bring our philosophy of active relaxation to life, the ocean, the mountains,
the skies, the food and drink… our hotels bring more to life. You’ll be a big
part of the picture, helping meet our guests’ high expectations and delivering
a service that just keeps getting better.
Come to us with a commitment to
your role and you’ll discover a team with a shared outlook on life, where
friendship, connection, flexibility, variety and challenge make every working
day rewarding.
What you’ll do:
* Take responsibility for booking all
elements of our guests’ experience, by phone, email or live chat
* Assist senior team in all aspects of the
department
* Be well-versed in all our system
* Lead the reservations team where
necessary and provide support to senior team.
* Answer all enquiries in a timely,
personable and professional way
* Help train new team members and assist
with refresher training for other departments
* Assist in the management of OTA bookings
and checks
* Liaise with marketing on special offers,
journalist stays and prize and competition winners
* Adeptly handle conversations around
cancellations, non-arrivals and complaints
* Keep up to speed with our company
guidelines regarding health and safety and
What you offer:
* Strong experience in reservations systems
* Standout communication skills with guests
and team, on the phone, online chat and in person
* Experience or interest in developing
teams and driving them towards a goal
* Bags of enthusiasm and positivity, and a
strong sense of team spirit
What we offer:
* A relaxed, contemporary office
environment to base yourself
* The flex to work from home, with one day
of office-based work minimum per week
* Professional development and excellent
career prospects in a fast-expanding organisation
* A welcoming team of likeminds
* Special rates for you and your friends/
family to stay at our hotels across the UK
* Staff discounts on treatments in our Swim
Clubs
* Discounts for you and your friends/
family at our restaurants
* Staff discounts at Shop on the Beach and
other partner businesses
* Free surf lessons and free use of
surfboards and wetsuits from Wavehunters
* Social events throughout the year
Our people:
We believe happiness can come
from the simplest of things: being with the people who matter, having a moment
to relax, feeling the fresh air on your face or sharing good food and good
conversation.
It’s helping guests find those
moments of happiness, away from the complications of the everyday that makes us
who we are, draws the right people to us and sees them go far.
If you live for the outdoors,
love to make other people’s lives better, have an appetite for growth, and are
seeking friendship, connection, flexibility and variety at work, we can’t wait
to hear from you.
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