Belfast, Northern Ireland, United Kingdom
About the job Senior IT Support Engineer (Helpdesk/Field based)
Summary of duties:
* Technical support helpdesk (east Belfast office/customer premises/from home)
* Ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
* On-site call outs only where absolutely required and approved (by Line Manager & customer)
* Proactive preventative maintenance on customer networks
* Identify opportunities with existing customers for additional services/equipment/consultancy
* Promote the Precept brand as much as possible
* Online (social media/email) marketing/telesales to generate sales leads
* Attend pre-sales meetings and customer review meetings
* Become a subject matter expert on Precept services
* Keep abreast of new technology/solutions/methods and make suggestions to improve Precept's approach
Systems/technology in use:
* Windows Server & Small Business Server
* MS Exchange server
* Networks and Cloud managed firewalls
* Antivirus: BitDefender, Trend AV, Avast, AVG Cloudcare, Trend, Symantec
* Remote Access Utilities: Logmein.com, Teamviewer, MS Remote Desktop
* Precept's own in-house systems based on Linux, DRBD, Opensense, TakeControl, think Backup, think MailGuard, thinkSMS, web hosting (ispconfig)
* Desirable technology experience: Cisco and major firewall experience
Minimum Requirements:
1. VMware and equivalent
2. Linux experience
3. Hardware maintenance
4. Web development using WordPress or Wix
Preferred (but not required) experience:
IT Helpdesk Engineer: 1 year
COVID-19 precaution(s): Remote interview process
* Salary: £25,000.00 per year
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Free or subsidised travel
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Wellness programme
Schedule: 8 hour shift, Monday to Friday, Full time, On site
Supplemental pay types: Performance bonus
Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)
Education: Diploma of Higher Education (required)
Experience: IT support: 5 years (required)
For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk
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