Service Delivery Manager, Based: Bristol, Salary up to GBP45k + car allowance & benefits package.
We require a Service Delivery Manager to work for an industry-leading national business. This position could suit candidates from a Logistics / Installation / Service Manager background e.g. Regional Facilities Manager, Regional Installation & Service Manager, Regional Logistics Manager.
The role:
* Lead and develop the Customer Service, Project Support, and Maintenance teams with clear objectives.
* Oversee training, performance management, and team cohesion.
* Manage overtime, holidays, absences, and hotel bookings for traveling service staff.
* Ensure safety compliance on-site with correct RAMS and prioritize internal resources over third-party use.
* Oversee financial processes for accurate invoicing and act as a key integrator with stakeholders.
* Address customer issues escalated by service teams, manage order placement, and analyze feedback for improvements.
* Oversee the email case management tool and KPIs, ensuring best practices and collaboration.
* Manage new customer requirements.
* Produce relevant reports, manage damage invoicing, resolve customer and supplier issues, and complete month-end reconciliation.
* Conduct root cause analysis and implement process improvements for productivity.
* Work with cross-functional teams to improve processes and systems continuously.
Candidate requirements:
* Previous experience in a similar role e.g. Regional Installation & Service Manager, Regional Facilities Manager, Customer Delivery Manager.
* People management, leading objective setting, maintaining training records, and fostering a positive work culture.
* Analytical skills for data interpretation to assist process improvements.
* Ability to evaluate situations, identify problems, and find effective solutions.
* Customer Service Management
* SMSTS
If this sounds like the opportunity you have been looking for then please apply by attaching your CV.
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