Gym & Spa Area Manager Location: Manchester-based with regular collaboration with our London team Salary: £45,000 plus bonus We are a leading provider of high-end residential gym and spa facilities, dedicated to delivering exceptional experiences for our residents. Our facilities combine luxury amenities with outstanding service to promote well-being and an elevated lifestyle. The Role: We are seeking a dynamic and experienced Gym & Spa Area Manager to oversee multiple high-end residential gym and spa facilities. The successful candidate will have a strong operational background, with a focus on maintaining impeccable standards and delivering first-class customer service. Key Responsibilities: Operational Management: · Provide operational support and guidance to ensure smooth day-to-day running of facilities. · Ensure the highest standards of cleanliness, maintenance, and safety are consistently upheld. · Conduct regular audits to ensure adherence to operational procedures and company policies. · Monitor financial performance, ensuring budgets are met and resources are efficiently managed. Customer Experience: · Design and implement strategies to enhance the customer journey. · Collaborate with residential management teams to align services with residents' needs. · Drive resident engagement through innovative wellness programs and events. Team Leadership: · Train, mentor, and manage on-site teams to deliver exceptional service. · Provide ongoing support to site managers, ensuring they have the tools and guidance to succeed. About you We’re Looking For: · Proven experience in an operational leadership role, ideally within the leisure, fitness, or hospitality sectors. · Strong leadership and team management skills with a passion for motivating staff. · Excellent communication and interpersonal skills to build positive relationships with residents and team members. · Exceptional attention to detail and commitment to maintaining high standards. · A proactive, solutions-focused mindset with the ability to thrive in a fast-paced environment. · Flexibility to travel between Manchester and London sites on a minimum monthly basis. What We Offer · A competitive salary and benefits package. · Opportunities for professional growth and development. · A supportive, dynamic, and vibrant team environment. · The chance to shape the future of our gym and spa experiences. If you are a dedicated professional with a passion for fitness, wellness, and outstanding customer service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.