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Join Our Team at Plantexpand – Technical Processor Wanted!
Are you ready to take your career to the next level with a forward-thinking, innovative company? Plantexpand is your gateway to an exciting career in vehicle and plant repairs, maintenance, and fleet management. As a trusted partner to some of the UK’s most recognised names, including Thames Water, Openreach, UKPN, Cadent, SGN, Enterprise, and the AA, we pride ourselves on delivering exceptional service, fostering lasting relationships, and ensuring customer satisfaction.
Requirements
Managing the company asset management system:
Responsibilities will include:
* Asset details are regularly checked & updated regarding asset detail, record history, bookings and works in progress, service configuration and aligning service sites/dates.
* Ensuring work reports are processed efficiently.
* Ensuring any updates or amendments to service lists are communicated to the relevant technicians.
Responsibilities will include:
* Liaise with PE technicians to ensure all job sheets and certificates are complete and correct, including but not limited to technical information and job-specific data such as hours spent on site, travel time and parts.
* In the event a job sheet or certificate is not correct, it will be the responsibility of the technical processor to provide feedback on the non-conformances to the technician and their supervisor.
Managing subcontractors for work outside of company scope:
Responsibilities will include:
* Process subcontractor jobs inline with supplier contracts and agreed rates.
* Query completed works direct with subcontractors.
* Arranging swift cost processing and obtaining quotes for repairs where required.
* In the event you need support processing jobs due to their technical nature, raise these concerns with the senior technical processors, or supervisor.
Job sheet specific processes:
Responsibilities will include:
* Ensuring all technicians hours and purchases are recorded and up to date on the relevant jobs.
* Check that all job sheets submitted by engineers are correct regarding assets worked on, location, hours worked, tasks completed, parts used, and parts required.
* Ensuring all data is transferred onto PAMS (asset management system) and other client systems; this will include all costs associated with labour, travel and parts are submitted.
* Keeping all work in progress records together and filed into technician work folders.
* Process jobs on PAMS and client portal - Coordinated feedback loop on receipt of incomplete, or non-compliant job cards & certificates to the technician and their supervisor.
* This will include ‘pass-thru’ jobs, & those requiring additional management.
* In the event you need support processing jobs due to their technical nature, raise these concerns with the senior technical processors, or supervisor.
Health & Safety (H&S) and Wellbeing:
Responsibilities will include:
* Obey company H&S processes as per your employee handbook.
* Complete all required training courses relevant to your position.
* Manage training applicable to mobile technician team and ensuring that training expiry dates do not lapse.
* Manage technician team to ensure all PPE requirements are met, maintained and issued correctly through the admin team.
* Where possible, keep tabs on technician H&S whilst out on site.
* Ensure all jobs completed on the day are processed, or if they cannot be processed, they are flagged and acted upon before the close of the business day.
* Ensuring all technician's hours and purchases are recorded and up to date on the relevant jobs.
Perks and Benefits:
* Competitive salary with a discretionary annual bonus.
* Employer-contributory pension scheme.
* Ongoing training to support your career growth.
* Referral program and stand-out benefits for standout performance.
* Day shifts (Monday to Friday) for work-life balance.
* Comprehensive training programs fully funded by the company.
* Company-sponsored social events to foster team engagement.
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