Work Flexibility: Field-based
To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.
1. deputy: None
2. Assigned employees: None
3. Department: MedSurg (Technik)
4. Authorization: i.A.
5. Supervisor: Technical Field Service Manager
Service Responsibility 60%
6. Repair and check electronic / mechanical Stryker products
7. Do annual check and calibration according to MDR on customer site
8. Fulfill Service contracts with planned maintenances
9. Installation of Stryker systems on customer site (e.g. Integrated OR)
10. Software & Hardware Upgrades
11. Delivery of technical Training to internal & external
Reporting 25%
12. Efficient and thorough documentation of service activities for internal and external reference
13. Scheduling of Customer visits in cooperation with Customer service
14. Ensure traceability of all field based Stryker products through reporting tools
15. Attend team meetings, deliver presentations to encourage team development
Sales Support 10%
16. Give technical support to Product Managers and sales staff
17. Give technical support to Customers and Sales Department
18. Give IT support on certain instruments
19. Escalade opportunities and issues appropriate
Head office support 5%
20. Ensure excellent follow-up on all customer initiated issues
21. Ensure service provided is invoiced if not under warranty
22. Work will take place in a varied range of scenarios including hospitals, and theatres
23. Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
24. Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
25. Responding to Service Complaints as defined
26. Turn around time for repairs
27. Profitability of the field service business
28. Individual objectives as defined annual
29. Degree in engineering medical electronics and camera technology or equivalent, at least one of the following:
30. Electrical / Electronic / Telecommunications / Mechanical / Software
31. Medical Physics
32. Technology Subjects
33. Fluency in both spoken and written (technical and medical) English
34. Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
35. Good skills in local language
36. Minimum 3 years experience in medical electronics, combined with good mechanical skills
37. Minimum 2 years experience in the hospital environment and health care work
38. IT experience on administrative and technical level
39. Service minded
40. Quality confident
41. Persistent
42. Good perception
43. Polite
44. Accurate
45. Positive
46. Loyal
47. Stress resistant
Travel Percentage: 90%