Job summary To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The receptionist will also undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population. Main duties of the job If you have experience of working in working primary care and have excellent customer service skills then you are the person for us. We will provide training and development for the right candidate to enable this new post to become successful. We are currently looking at skill-mix within the different teams and we are keen to enhance our workforce to support the ever growing demand within general practice. The position of receptionist (current & new) will evolve into a care-navigation role which is an exciting time for us and a great opportunity for the right candidate. About us Urban Village Medical Practice is a CQC 'outstanding' practice that offers a high quality range of primary care services for a diverse population, with a focus on inclusion and equality. We have a growing list size of 13,500 patients and our clinical team consists of 3 GP partners, several salaried GPs, 2 x practice nurses, 3 x specialist nurses and 2 x health care assistants. Our supportive admin team includes a business manager, operational manager, a reception supervisors and a great team of administration staff. If you are self-motivated, with lots of enthusiasm and a strong team work ethic then please apply. Hours of work will be between 8am-18:30pm, Saturdays will also be a requirement as and when needed. Date posted 14 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A3229-24-0006 Job locations Urban Village Medical Practice Old Mill Street Manchester M4 6EE Job description Job responsibilities The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Provide an excellent standard of customer service on the reception desk e. Process repeat prescription requests f. Initiate contact with and respond to requests from patients, team members and external agencies g. Enter read-code data on EMIS Web h. Photocopy documentation as required i. Data entry of new and temporary registrations and relevant patient information as required j. Input data into the patients healthcare records as necessary k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team l. Manage all queries as necessary in an efficient manner m. Carry out system searches as requested n. Maintain a clean, tidy, effective working area at all times o. Monitor and maintain the reception area and noticeboards p. Support all clinical staff with general tasks as requested Secondary responsibilities In addition to the primary responsibilities, the Receptionist may be requested to: a. Participate in practice audit as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Scan patient-related documentation and attach scanned documents to patients healthcare records d. Complete opening and closing procedures in accordance with the duty rota e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently f. Order and monitor stationery supplies Job description Job responsibilities The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Provide an excellent standard of customer service on the reception desk e. Process repeat prescription requests f. Initiate contact with and respond to requests from patients, team members and external agencies g. Enter read-code data on EMIS Web h. Photocopy documentation as required i. Data entry of new and temporary registrations and relevant patient information as required j. Input data into the patients healthcare records as necessary k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team l. Manage all queries as necessary in an efficient manner m. Carry out system searches as requested n. Maintain a clean, tidy, effective working area at all times o. Monitor and maintain the reception area and noticeboards p. Support all clinical staff with general tasks as requested Secondary responsibilities In addition to the primary responsibilities, the Receptionist may be requested to: a. Participate in practice audit as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Scan patient-related documentation and attach scanned documents to patients healthcare records d. Complete opening and closing procedures in accordance with the duty rota e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently f. Order and monitor stationery supplies Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable Active signposting or Care Navigator training qualification Healthcare qualification (level 2) or working towards gaining equivalent level Customer service qualification (NVQ) or equivalent Experience Essential Experience of working in a primary care environment Experience of working with the general public Experience of working in a healthcare setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Desirable Competent in the use of Office and Outlook EMIS Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Problem solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Able to communicate effectively and understand the needs of the patient Effectively utilises resources Punctual and committed to supporting the team effort Other requirements Essential Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Occupational Health clearance Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable Active signposting or Care Navigator training qualification Healthcare qualification (level 2) or working towards gaining equivalent level Customer service qualification (NVQ) or equivalent Experience Essential Experience of working in a primary care environment Experience of working with the general public Experience of working in a healthcare setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Desirable Competent in the use of Office and Outlook EMIS Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Problem solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Able to communicate effectively and understand the needs of the patient Effectively utilises resources Punctual and committed to supporting the team effort Other requirements Essential Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Occupational Health clearance Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Urban Village Medical Practice Address Urban Village Medical Practice Old Mill Street Manchester M4 6EE Employer's website https://www.uvmp.co.uk (Opens in a new tab)