Elm Hayes Surgery – Paulton
Medical Receptionist/Care Navigator Required
We currently require a Medical Receptionist / Care Navigation Staff to join our friendly, supportive reception team.
Up to 30 Hours per week to cover shifts from 8am – 6pm Monday to Friday plus flexibility required for overtime for sickness and holiday cover.
Informal enquiries/visits welcome.
Please apply in writing with a CV and covering letter to:
Dave Emery/Joanne Dawe-Lane, Elm Hayes Surgery, Clandown Road, Paulton, Bristol, BS39 7SF
Tel 01761 404221 or email bswicb.elmhayes@nhs.net
Closing date Mon 23 December 2024 – we reserve the right to close this vacancy early should a suitable candidate be appointed.
Duties and Responsibilities
1. To maintain patient confidentiality at all times.
2. To act as a first point of contact between patients, doctors, managers and other team members by telephone and face to face.
3. To maintain a friendly and efficient working environment in which the doctors can perform their duties in full confidence that all aspects of the administration of the surgery are in safe hands.
4. To operate the computerised appointment system in accordance with our reception protocols. To receive and book patients, monitor the patient flow, make emergency appointments and draw to the doctors' attention anyone who might require immediate attention.
5. To provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurses, colleagues, managers and other external contacts and ensure that where necessary messages are passed to the appropriate person.
6. To enter requests for home visits onto the practice’s computer system, extract summary print outs and bring any emergency requests to the attention of the duty doctor.
7. To explain practice arrangements and formal requirements to new patients wishing to register with the practice and to register these patients onto the computer system.
8. To ensure procedures and forms are completed for patients seeking temporary medical cover.
9. To advise patients of relevant fees for non-NHS services.
10. To deal with instructions regarding blood/urine/swabs/x-rays received and ensure practice protocols regarding communication of these results are adhered to.
11. To deal with repeat prescription requests in accordance with the practice’s prescribing protocol.
12. To open, sort and distribute internal and external post.
13. To ensure adequate stocks of stationery for use by the doctors and reception and replenish as necessary.
14. To ensure effective handover at change of shift to ensure that all messages/details are passed on to ensure continuity.
15. To keep the office and reception areas tidy and safe and report any malfunction to the Senior Receptionist or Practice Manager immediately.
16. To be flexible to offer holiday and sick cover as and when required.
17. To participate in staff discussions and suggest ways of improving the service when the opportunity arises.
18. To participate in any in-house training and external training as may be considered appropriate to the duties of the post.
The above list is not exhaustive and you would be expected to carry out such tasks as may reasonably be asked of you by the Doctors or Managers.
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