Essential: Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc Excellent listening skills, analysis of customer needs and applying appropriate resolution Good written and oral communications A proactive approach to responding to customer needs and expectations Be able to work as an individual and as a member of a team Have excellent organisational skills with the ability to prioritise workloads to meet customer's needs. Empathetic Desirable: Use of NEC (Northgate) or equivalent Outcome focused