Everyone who lives in the Black Country, with their individual needs and experiences, will have fair access to mental health services that are sensitive to the needs of our Dudley, Sandwell, Walsall and Wolverhampton communities. When service users need help there will be one simple way to access mental health services (single point of access). This will be the same for anyone you go to for help (your doctor, hospital or care staff, community, carers and more). Service users will have a named mental health worker who will remain your key contact and who will help you access the right services and support for you (health, care and voluntary support). Service users will receive personalised care and support from people who have a range of skills and experience. Although they may belong to different health, care and voluntary organisations they will work together as one team to support them.