Operations and Digitalisation Manager
Location: BENELUX/GERMANY
Hours: Full time, 40 hours per week, 08:00-17:00
About the position:
The Operations & Digitalisation Manager plays an important and integral part of the contracts logistics operation. They will help process the smooth and efficient flow of goods warehoused in 4PL facilities in Europe and onward to end destination.
They will be part of an operational team delivering a professional and high standard of service in line with internal and external customer requirements. It will involve multiple methods of effective communication where accuracy and expediency is imperative. The team member will provide excellent customer service to key stakeholders in service of and within the customers’ business. They will liaise directly with the customer, 3PL suppliers, and internal management.
Responsible for implementing new clients and suppliers on our standard SOPs within Europe primarily in NL as well as creating new solutions for existing customers to improve communication and data flow amongst all parties will be a fundamental part of this role.
To achieve this, the Operations & Digitalisation Manager needs to support and develop the Warehouse management solutions within all our Warehouses as well as train the staff, both externally and internally on the system functionality. Furthermore, this role will further develop the way the Control Tower is currently working with IT and processes today.
Key objectives are to constantly refine the Control Tower day-to-day work as efficiently and digitally as possible to avoid additional linear headcount growth whilst delivering volume growth.
The position will also rollout the IT & processes within the other HWL departments (DE Direct Load, sea freight etc) to improve internal communication whilst also researching and assessing new technology to increase efficiencies within all aspects of the renewable end-to-end supply chain.
They will support with additional requests and resolve queries swiftly and with clarity. This key team member will be responsible for collating and inputting data on a daily basis from various sources which help to build key reports and KPIs for reporting to senior management and the client.
Key Tasks and Responsibilities will include:
* Investigating customer queries in relation to missing pallet/items on shipments
* Day-to-day contact and management of 3PLs, providing warehousing services
* Preparing regular reports for the customer as required
* Supporting additional requests from the customer as required
* Collating and inputting data from various sources which help to build key reports and KPIs for reporting to senior management
* Ensuring all daily reporting tools are rigorously maintained so that correct information is presented to the customer
* Maintaining vigilance regarding procedural compliance (customs and local legislation)
* Proactively managing H&S aspects within the workplace
* Any other reasonable request allocated by their line manager
* Implementing SOPs within the different 3PL warehouse providers
* Implementing new IT solutions within the Control Tower as well as the 3PL environment (increasing efficiency)
* Training people internally and externally on the new systems
* Finding and evaluating new Warehouse providers
* Annual audits of outsourced 3PL warehouse operations
* Random checks on security systems and reaction times
* Market evaluation on new technologies to optimize the overall supply chain processes
* Supporting sales in gaining new clients for the Control Tower
* Supporting our FTL department in finding new partners for Europe as well as the US to utilize the Control Tower software globally
* Increasing efficiency within the different departments along our supply chain by using existing and new technologies to drive speed within our data flow
* Managing the development and implementation of a Warehouse Management System (HRL Scan)
* Liaising with the WMS programmer on functional changes and new customer requirements
* Performing, managing, and supervising customer stock checks across multiple warehousing locations
* Planning and executing layout changes in warehouses to optimize space and operational efficiency
* Organizing rework projects for external teams, including logistics for transport, catering, and materials
* Leading customer projects for Electronic Data Interchange (EDI) integration with customers
* Facilitating annual internal review meetings and leading process optimization initiatives for continuous improvement
* Implementing process changes within a diverse, multi-national, and cross-functional team
* Acting as an escalation point for Control Tower clients, ensuring timely and efficient issue resolution
* Organizing and leading monthly customer meetings to enhance service quality and strengthen client relationships
* Managing the onboarding process of clients, including initial contractual discussions and coordinating with relevant departments
* Developing and providing additional warehousing, Value-Added Services (VAS), and transportation quotes tailored to client needs
* Liaising with all stakeholders (RTM Customs, RTM Sea Freight & 3PLs)
* Scouting and evaluating new warehousing facilities to support new projects and business expansion
About you:
The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft Office.
* Experience in a customer-facing role
* Experience of warehouse management systems
* Customer-facing skills
* Strong warehouse operational background
* Ability to maintain constant communication at all times within a team and key stakeholders
* Advanced level of IT literacy in all areas of Microsoft Office 365
* Proactive and self-starting
* Ability to multi-task
* Flexible approach and willing to go the extra mile
* Capable of working under limited supervision
* Able to communicate with internal and external customers/visitors in an effective and professional manner
* Problem-solving attitude
* Good team player
* Attention to detail
* Willingness to travel for extended periods
Salary is dependent upon qualifications and experience.
Our Values:
At Hellmann Worldwide Logistics, we look for people who live:
* Our caring spirit, which makes us stand out from the rest
* Reliability and accountability in every situation
* Entrepreneurship by knowing the business, industries, and the market
* Forward-thinking and bold to bring in new ideas and perspectives
Leadership is of the utmost importance to us, not just as an add-on. Our expectations of our leaders and the entire Hellmann FAMILY are set out in our Leadership Principles. As a leader, you have a crucial role in perpetuating our culture while also considering social, ecological, and economic sustainability.
If this sounds like the role for you, apply now!
Right to Work UK:
In accordance with Home Office guidance, successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.
All offers of employment are subject to a five-year background check and criminal records check satisfactory to our Company.
Successful applicants will be contacted to arrange an interview. Unfortunately, due to the volume of CVs we receive, we are unable to reply to unsuccessful candidates at this stage. If you have not heard from us within 2-3 weeks, your application has not been successful on this occasion.
Please note should sufficient applications be received we reserve the right to close this vacancy at any time; we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment.
We are not looking to engage with any external recruitment agencies.
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