About the Position
We are recruiting a talented Technical Support Engineer to join our team at Reboot Recruit. In this role, you will provide top-notch technical support to our clients, utilizing your expertise in troubleshooting and resolving technical issues remotely.
Your responsibilities will include utilizing tools to monitor and manage problems proactively, preventing issues from arising, and assisting with setting up and resolving customer equipment-related issues. You will log all incidents in our Service Desk system as required, follow established procedures and processes, and take ownership of client incidents.
As a key member of our team, you will work closely with senior engineers, develop good working relationships with clients, establish a solid understanding of their business needs and issues, and consistently document knowledge base with client information and fixes.
We are seeking a highly motivated individual with 1-2 years' experience on a Service Desk or similar role within an IT support environment. If you have experience with Windows technologies and a customer-focused approach, we encourage you to apply!