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Customer Service Shift Coordinator (Hiring Immediately), Luton, Bedfordshire
Client: Co-op
Location: Luton, Bedfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Closing date: 29-04-2025
Customer Team Leader
Location: Church Street, Gamlingay, SG19 3JH
Pay: £13.65 per hour
Contract: 15 hours per week + regular overtime, permanent, part-time
Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and performing tasks like re-stocking shelves and cleaning spillages.
At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing, and offer policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do
* Provide friendly, welcoming, and helpful service, managing the store and handling challenging situations
* Develop your team through coaching and training, fostering an inclusive culture
* Ensure store safety, legality, and full operation
* Manage diligence checks and stock accuracy
* Support your store manager and assist with HR processes
* Introduce new products and services, encouraging team feedback
* Build relationships and support community engagement
This job would suit people who have
* A genuine care for customers and members
* Leadership and support skills, with willingness to work on the shop floor
* People skills and ability to build relationships
* Organisational and problem-solving skills
* A desire to learn and develop leadership skills
* Flexibility to work various shifts
Why Co-op?
* Paid training and personal development support
* 30% discount in-store and 10% on other brands
* Pension scheme with up to 10% employer contributions
* Wagestream app for accessing part of your pay early
* 36 days holiday including bank holidays
* Virtual healthcare services for you and your family
* 24/7 employee assistance
* Shift schedules shared three weeks in advance
* Cycle-to-work scheme
Building an inclusive workplace
We welcome applications from everyone and aim to create inclusive environments. We can make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme. Please indicate if you'd like to be considered under this scheme when applying.
As part of the application process, you’ll complete two online assessments (~20 minutes). We may remove the vacancy before the deadline if necessary.
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