Job Summary: Client-focused service professional sought to handle client queries and requests accurately and efficiently within agreed service level agreements.
The role will support the growth of our Banking and Direct Deposit business by prioritizing customer interests and delivering high-quality service.
* Provide exceptional client service, ensuring queries and requests are handled accurately and efficiently.
* Work closely with clients to understand their needs and deliver tailored solutions.
* Collaborate with internal teams to ensure seamless service delivery and meet service level agreements.
* Continuously improve service quality and efficiency through process improvements and best practices.
* Stay up-to-date with industry trends and developments to enhance service delivery and customer experience.