Job summary The Operations Manager at Balmore Park Surgery plays a key role in overseeing the efficient running of our practice, managing administrative functions, optimising workflows, and supporting our dedicated clinical team to deliver exceptional patient care. At Balmore Park Surgery, you'll join a supportive, forward-thinking team in a well established practice that values innovation, teamwork, and a commitment to high-quality healthcare. Main duties of the job The Operations Manager in a General Practice plays a vital role in ensuring the smooth day-to-day running of the practice, enabling high-quality patient care and operational efficiency. They oversee administrative and support functions, including workforce management, resource allocation, compliance with healthcare regulations, and implementation of practice policies. By managing finances, coordinating with clinical teams, and maintaining patient services, the Operations Manager acts as a bridge between staff, stakeholders, and patients, ensuring the practice meets its strategic and operational goals. About us The team at Balmore Park Surgery is a dedicated, professional, and compassionate group committed to providing the highest standard of care to our patients. Our multidisciplinary team includes experienced GPs, skilled nurses, healthcare assistants, a pharmacy team and a supportive administrative staff, all working collaboratively to ensure seamless and efficient service delivery. We pride ourselves on fostering a friendly and inclusive environment, valuing teamwork, innovation, and patient-centred care. At Balmore Park Surgery, every team member plays a vital role in maintaining our reputation as a trusted and welcoming practice within the community. Date posted 22 January 2025 Pay scheme Other Salary £30,000 a year for 30 hours a week (FTE £37,000) Contract Permanent Working pattern Full-time, Part-time Reference number A2637-25-0000 Job locations 59a Hemdean Road Caversham Reading Berkshire RG4 7SS Job description Job responsibilities Job Summary To manage and coordinate all aspects of Practice functionality, managing staff and patient services and maintaining smooth running of the building. In conjunction with the partners and Practice Business Manager, ensure all statutory requirements and required levels of care are met and that the Practice complies with CQC regulations. Salary for 30 hours is £30,000 (£37,000 FTE) 5 weeks annual leave (Pro-Rata) NHS Pension scheme Primary Responsibilities The following are the core responsibilities of the Operations Manager. There may be, on occasions, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. The Operations Manager is responsible for: General a. Overseeing the day-to-day operations of the Practice, ensuring staff understand and achieve their primary responsibilities. b. Ensure compliance with all Health and Safety Regulations relating to premises, including, but not limited to, Fire Regulations, COSHH and PAT testing. c. Ensure compliance with Controlled Drugs, Public Health, Infection Control and all other pertinent legislation. d. Ensuring compliance with CQC regulations and standards with all evidence stored and available in Practice Index or other relevant shared online format. e. Coordinating the reviewing and updating of all Practice Policies and Procedures, ensuring all staff are aware of relevant policies. f. Updating the Staff Handbook. g. Managing the complaints procedure, ensuring complaints are actioned within agreed timescales and clinical complaints are forwarded to the relevant Partner for Clinical Complaints. Maintain complaints log with details of resolution and submit Annual Complaints summary. h. Maintaining the Practice website, proactively updating to advertise upcoming vaccine campaigns and other relevant Public Health campaigns. i. Actively encouraging the use of all relevant Patient online services. j. Attending PCN meetings as representative of Balmore Park Surgery on OM matters. k. Coordinating and attending the PPG meetings as the representative of the Practice, circulating accurate minutes to Senior Management promptly and updating Partners at next Business Meeting. Responsible for improving patient engagement including appropriate use of surveys. l. Liaising at internal and external meetings as appropriate, including Palliative Care, Safeguarding and MDT meetings. Circulating Minutes on a timely basis. m. Attending Practice Business Meetings, taking accurate Minutes and circulating promptly for action. n. Maintaining the functionality and security of the building and grounds, including managing the cleaning contract and ensuring high standards are maintained at all times. o. Managing the ordering of stationery, equipment, medical supplies, furniture and fittings etc. Purchases can be made to a limit agreed annually with the Partners. Purchases over the agreed price in discussion with Practice Business Manager. p. Arranging the Covid and Flu campaigns in conjunction with the Nursing Manager and Clinical Data & IT Manager. q. Maintain awareness of the Disaster Recovery Plan and Business Continuity Plan to ensure patient care can be maintained safely in emergency situations. r. Maintain the Significant Events Register; ensure all significant events and learning points are discussed at monthly Whole Team Meetings. s. In absence of IT Manager/external IT support, provide first-line IT support to staff including, but not limited to, unlocking smart cards, connecting printers, resolving software issues with EMIS/Docman/ICE/eRS etc Staff a. Organising recruitment of new staff in conjunction with the Partners. b. Completion of all onboarding paperwork. c. Prepare contracts and contract amendments for Practice Business Manager. d. Organising and overseeing the Staff Induction Programme. e. Ensuring all Staff Probationary reviews are held prior to completion of the Probationary period and liaising with Partners regarding the satisfactory completion of Probation. f. Establishing, reviewing and updating Job Descriptions and Person Specifications in conjunction with the Partners, ensuring all staff are legally and gainfully employed. g. Direct line management of the CAT, CQC Administrator and Clinical Coding Team, maintaining an overview of the administrative processes and providing guidance to teams. h. Management of GP, ANP and Paramedic Annual Leave and Sickness/Other Absences, ensuring adequate cover in these departments at all times. i. Coordinate Annual Leave in conjunction with other Team Leaders, ensuring adequate cover in all departments at all times. j. Liaising with the Finance Manager when pay is affected by any leave. k. Undertake Return to Work interviews for all staff after every sickness absence, highlighting to Partners when Bradford Index scoring indicates further action is appropriate and arranging meetings with staff to address sickness issues. l. Ensure that GPs maintain all appropriate registrations (Performers list, GMC etc) and insurance. Record and evidence clinical letters of competence. m. Arranging and monitoring Staff training. n. Conducting annual appraisals for CAT, CQC Administrator and Clinical Coding Team and ensuring annual appraisals for all other staff are undertaken on a timely basis. o. Ensuring staff mandatory training is up to date. p. Ensuring annual DBS declaration completed for those staff not requiring formal review. q. Liaising regularly with all other Managers on operational matters. r. Undertaking disciplinary interviews in accordance with Practice procedures. s. Maintaining an appropriate overview of Employment Law with the support of the Practices external HR Consultant. Job Types: Full-time, Part-time Pay: Up to £30,000.00 per year Expected hours: 30 per week Job description Job responsibilities Job Summary To manage and coordinate all aspects of Practice functionality, managing staff and patient services and maintaining smooth running of the building. In conjunction with the partners and Practice Business Manager, ensure all statutory requirements and required levels of care are met and that the Practice complies with CQC regulations. Salary for 30 hours is £30,000 (£37,000 FTE) 5 weeks annual leave (Pro-Rata) NHS Pension scheme Primary Responsibilities The following are the core responsibilities of the Operations Manager. There may be, on occasions, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. The Operations Manager is responsible for: General a. Overseeing the day-to-day operations of the Practice, ensuring staff understand and achieve their primary responsibilities. b. Ensure compliance with all Health and Safety Regulations relating to premises, including, but not limited to, Fire Regulations, COSHH and PAT testing. c. Ensure compliance with Controlled Drugs, Public Health, Infection Control and all other pertinent legislation. d. Ensuring compliance with CQC regulations and standards with all evidence stored and available in Practice Index or other relevant shared online format. e. Coordinating the reviewing and updating of all Practice Policies and Procedures, ensuring all staff are aware of relevant policies. f. Updating the Staff Handbook. g. Managing the complaints procedure, ensuring complaints are actioned within agreed timescales and clinical complaints are forwarded to the relevant Partner for Clinical Complaints. Maintain complaints log with details of resolution and submit Annual Complaints summary. h. Maintaining the Practice website, proactively updating to advertise upcoming vaccine campaigns and other relevant Public Health campaigns. i. Actively encouraging the use of all relevant Patient online services. j. Attending PCN meetings as representative of Balmore Park Surgery on OM matters. k. Coordinating and attending the PPG meetings as the representative of the Practice, circulating accurate minutes to Senior Management promptly and updating Partners at next Business Meeting. Responsible for improving patient engagement including appropriate use of surveys. l. Liaising at internal and external meetings as appropriate, including Palliative Care, Safeguarding and MDT meetings. Circulating Minutes on a timely basis. m. Attending Practice Business Meetings, taking accurate Minutes and circulating promptly for action. n. Maintaining the functionality and security of the building and grounds, including managing the cleaning contract and ensuring high standards are maintained at all times. o. Managing the ordering of stationery, equipment, medical supplies, furniture and fittings etc. Purchases can be made to a limit agreed annually with the Partners. Purchases over the agreed price in discussion with Practice Business Manager. p. Arranging the Covid and Flu campaigns in conjunction with the Nursing Manager and Clinical Data & IT Manager. q. Maintain awareness of the Disaster Recovery Plan and Business Continuity Plan to ensure patient care can be maintained safely in emergency situations. r. Maintain the Significant Events Register; ensure all significant events and learning points are discussed at monthly Whole Team Meetings. s. In absence of IT Manager/external IT support, provide first-line IT support to staff including, but not limited to, unlocking smart cards, connecting printers, resolving software issues with EMIS/Docman/ICE/eRS etc Staff a. Organising recruitment of new staff in conjunction with the Partners. b. Completion of all onboarding paperwork. c. Prepare contracts and contract amendments for Practice Business Manager. d. Organising and overseeing the Staff Induction Programme. e. Ensuring all Staff Probationary reviews are held prior to completion of the Probationary period and liaising with Partners regarding the satisfactory completion of Probation. f. Establishing, reviewing and updating Job Descriptions and Person Specifications in conjunction with the Partners, ensuring all staff are legally and gainfully employed. g. Direct line management of the CAT, CQC Administrator and Clinical Coding Team, maintaining an overview of the administrative processes and providing guidance to teams. h. Management of GP, ANP and Paramedic Annual Leave and Sickness/Other Absences, ensuring adequate cover in these departments at all times. i. Coordinate Annual Leave in conjunction with other Team Leaders, ensuring adequate cover in all departments at all times. j. Liaising with the Finance Manager when pay is affected by any leave. k. Undertake Return to Work interviews for all staff after every sickness absence, highlighting to Partners when Bradford Index scoring indicates further action is appropriate and arranging meetings with staff to address sickness issues. l. Ensure that GPs maintain all appropriate registrations (Performers list, GMC etc) and insurance. Record and evidence clinical letters of competence. m. Arranging and monitoring Staff training. n. Conducting annual appraisals for CAT, CQC Administrator and Clinical Coding Team and ensuring annual appraisals for all other staff are undertaken on a timely basis. o. Ensuring staff mandatory training is up to date. p. Ensuring annual DBS declaration completed for those staff not requiring formal review. q. Liaising regularly with all other Managers on operational matters. r. Undertaking disciplinary interviews in accordance with Practice procedures. s. Maintaining an appropriate overview of Employment Law with the support of the Practices external HR Consultant. Job Types: Full-time, Part-time Pay: Up to £30,000.00 per year Expected hours: 30 per week Person Specification Experience Essential Operations management: 1 year (preferred) Human Resources: 1 year (preferred) Desirable Operations management: 1 year (preferred) Human Resources: 1 year (preferred) Qualifications Essential Education: Bachelor's (preferred) Desirable Bachelor's (preferred) Person Specification Experience Essential Operations management: 1 year (preferred) Human Resources: 1 year (preferred) Desirable Operations management: 1 year (preferred) Human Resources: 1 year (preferred) Qualifications Essential Education: Bachelor's (preferred) Desirable Bachelor's (preferred) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Balmore Park GP Surgery Address 59a Hemdean Road Caversham Reading Berkshire RG4 7SS Employer's website https://www.balmoreparksurgery.co.uk/ (Opens in a new tab)