Here at The Wyldewoods, we are pleased to be on the lookout for an Administrator/Receptionist to join our team based in Chester. This is a part-time role - 15-20 hours per week - shifts could be any time between the hours of 8am - 8pm. This position is paying £12.60.
You will play a crucial role in creating a welcoming and efficient environment for residents, their families, and visitors. Your primary responsibilities include covering the front desk, providing excellent customer service, managing phone calls and inquiries, assisting residents with their needs, and supporting administrative tasks within the retirement village.
Key Responsibilities:
Front Desk Management:
* Greet and welcome residents, families, and visitors with a warm and friendly manner.
* Answer incoming phone calls, transfer calls, and take messages as needed.
Customer Service:
* Provide exceptional customer service by addressing residents' inquiries, concerns, and requests courteously and promptly.
* Offer assistance and guidance to residents and visitors as needed.
* Liaise with prospective purchasers/tenants, sales team, and agents.
Administrative tasks and reports:
* Assist with administrative tasks, including central diary management, filing, photocopying, and maintaining resident and property records.
* Manage incoming and outgoing mail, packages, and deliveries.
* Maintain and update resident contact information.
* Process invoices.
Safety and Security:
* Monitor the entry and exit of visitors, contractors, and service personnel.
* Enforce security protocols and ensure the safety of residents.
What we are looking for:
* Previous reception/office experience.
* Proactive, resourceful, self-motivated, with a desire to improve things.
* Excellent customer service skills.
* Empathetic and compassionate approach when dealing with residents and their families.
* Good analytical skills.
* Excellent communication and interpersonal skills.
In return, we offer a number of benefits including a Pension Scheme, Enhanced Annual Leave, Birthday Leave, Rewards Schemes, Volunteering, and Well-Being days.
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