Head of Revenue
With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, The Lanesborough has long been considered one of the worlds most luxurious hotels.
The Lanesboroughs legacy lies with it having been built on the former home of Viscount Lanesborough and remains one of Londons most revered Regency landmarks. The elegant surroundings, exquisite cuisine, unsurpassed attention to detail and world-renowned service will be second to none.
The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 43 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.
We are looking for an experienced and passionateHead of Revenueto lead our fantastic Revenue and Reservations team at The Lanesborough.
As Head of Revenueyou will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests.You will be an excellent communicator, with an eye for details, and take a hands-on approach to your role. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests.
Responsibilities & Duties include:
* Act as knowledge expert and a highly informed communicator on both internal and external revenue management matters
* Give direction and oversee revenue strategy together with the Executive team
* Work towards achieving occupancy % figures and Average Room Rate that exceeds budget Always looking for ways of improving Yield Management
* Strive towards RGI index above fair share and aligned to budgeted target and position
* Employ sales and upselling techniques on a consistent basis in order to maximize hotel revenue
* Inventory management and effective overbooking strategy
* Group quoting and management of group blocks to ensure optimisation over period of group business
* Forecasting pick up, providing accurate forecasts for future business and operational considerations. Providing a comparison of Forecast / Actual. Producing reports on a daily and weekly basis
* Competitor Analysis to provide the hotel with accurate information on competitor prices, business trends, availability, etc
* Ensure a friendly and pleasant environment for all guests and employees ensuring that recognition is at the forefront of service
* To achieve the best performance from your team and keep them motivated by way of setting exemplary standards
* Continually living a Revenue Management Culture and encouraging this across all departments
The ideal candidate would be able to demonstrate the following attributes:
* Previous experience in a similar role in a 5* establishmentis essential and experience in the luxury London market would be preferred
* Degree in Hospitality/Hotel Management would be beneficial although not essential.
* Knowledge of driving standards with acute attention to detail and delivery of business strategies
* Excellent leadership skills and experience in leading a team is essential
* You will be required to possess good communication skills, both verbal and written, including complaint handling and resolution
* Strong analytical skills and experience with creating reports and analysing data
* Show drive for Excellent Customer Service leading by example
* Extensive knowledge of Opera system is essential, including Rate Configuration and OXI management
* Previous experience with SynXis, IDeaS RMS, LightHouse and TravelClick systems preferred
In return
We offer fantastic industry leading rewards and benefits (Conditions apply):
* Private Medical Insurance
* Dental and Optical Benefits
* Meals on Duty
* Enhanced Pension Scheme
* Seasonal Ticket Loan
* Lanesborough Wellbeing Initiatives
* Cycle Scheme
* Dry Cleaning
* Social Committee Activities
* Discounts on food, drinks and beauty services around Victoria area
Recognition and career development
* Referral Scheme where you can Recommend a friend and earn money
* Award programmes throughout the year with generous prizes
* Long service awards
* Internal transfer and promotion opportunities
* Training and development opportunities with a strong focus on career progression and personal growth
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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